What you need to do
Bring your remaining food back to one of our stores.
Talk to one of our team members about your pet’s feeding experience
We’ll help find a replacement food for your pet.
If you are unable to make it into a Petbarn store, please contact our Customer Service team via LiveChat at Petbarn.com.au, on 1300 655 896 or at firstname.lastname@example.org
Terms and Conditions
- Taste Guarantee is offered on dog and cat food products within 45 days of purchase from Petbarn or City Farmers
- You must be a member of Friends For Life loyalty program with a valid email address, or be able to supply proof of purchase.
- We will exchange the product with one of equivalent value. If you wish to exchange for a product that is of:
- higher value, all you need to pay is the difference in value
- lesser value, we will provide you with a refund for the difference
- If no suitable product can be found we will offer a full refund
- Petbarn and City Farmers reserve the right to rescind this offer based on prior transactional history
- This policy does not exclude or replace your rights under Australian Consumer law, regulations or otherwise as required by law.
Honouring claims for Taste Guarantee are at our sole discretion.