Become a Friends for Life member and you’ll get access to benefits to keep your pet healthy & happy at Petbarn, City Farmers and Greencross Vets.
Simply join here or at any Petbarn and City Farmers store or Greencross Vet and start enjoying the benefits.
Loving a pet has never been so rewarding.
PLUS enjoy these exclusive member benefits*:
- Member pricing – Members save on hundreds of items instore and online on selected products pet favourites including flea, tick and worm treatments, food, bedding, treats and more.
- Frequent Feeder – Members can save up to 25%* on participating ambient food in store. Learn more.
- Special offers – Members have access to special offers on selected pet favourites all year round.
Not a member yet? Join Friends for Life and receive a Frequent Feeder discount on your first purchase of any participating dog and cat food instore.
Earn points with every purchase
Every dollar you spend instore or online with Petbarn or Greencross Vets, including your Healthy Pets Plus membership, will earn you points towards more savings. The points you earn are linked to your membership status. Once you've earned 6,000 points, you'll be rewarded with a $10 loyalty voucher to be used on your next purchase, instore or online. Easy!
How many points will you earn?
| Silver | Gold | Platinum | |
|---|---|---|---|
| Points earned per $1 | 10pts | 12pts | 14pts |
| Points to redeem $10 loyalty credit | 6,000 | 6,000 | 6,000 |
| Yearly spend | Up to $550 | $550 - $1,100 | Over $1,100 |
Introducing the new Frequent Feeder Program
The Frequent Feeder program has been designed to reward pet parents who regularly buy dog and cat food and want to access the best prices when shopping instore at Petbarn and City Farmers.
As of the 15th March 2022, the program will enable you to get up to 20% off your next instore purchase of participating products. You will now also have up to 60 days to redeem your discount (no minimum applies). You can purchase participating food products from any Petbarn or City Farmers store or online at www.petbarn.com.au
- Look out for our Frequent Feeder pricing on shelf tickets instore at Petbarn and City Farmers
- Your discount will automatically be applied to your account, ready for your next purchase
- The discount can be used unlimited times in the 60 days*
- You’re not locked into any brand
The discount can only be applied to your participating purchase instore.
How do I qualify for a Frequent Feeder discount?
Look out for our Frequent Feeder pricing on shelf tickets instore at Petbarn and City Farmers. Purchase any participating dog and cat food products instore and online to qualify for the discount on your next purchase instore.
Participating products include any wet or dry, dog or cat food products. It excludes treats, fresh food, frozen food (including The Nosh Project), Royal Canin Veterinary Diet Range, Hill’s Science Prescription Diet Range.
How do I redeem my Frequent Feeder discount?
The discount will automatically be applied to your Friends for Life account, ready for your next purchase instore. It can be used as many times as you like for up to 60 days post your purchase date and can be used on any participating brands.
Frequent Feeder discounts do not apply and cannot be applied to purchases online.
New to Frequent Feeder?
Simply join Friends for Life to unlock Frequent Feeder benefits from your very first purchase of any participating food products. Join here
Already a Frequent Feeder?
Just keep purchasing! Here are the changes you need to know about:
- Frequent Feeder discounts can only be applied to participating food products that are purchased instore at Petbarn and City Farmers.
- We will automatically apply the discount to your account, so there’s no need to remember your voucher codes.
- When instore just tell one of our team members that you are a Friends for Life member so that they can apply the discount!
- Frequent Feeder discounts cannot be applied to purchases online.
- Remember to always log into your account when shopping online, so that we can track your Frequent Feeder purchase and apply your Frequent Feeder discount for the next time you shop with us instore.
- We will email you reminders of when you have earned a Frequent Feeder discount and how long you have to use the discount, so you don’t miss out.
- You have 60 days to use your Frequent Feeder discount instore from the date of your Frequent Feeder purchase.
Updates to Friends for Life
As of 15 October 2021, we will be discontinuing some benefits previously marketed in the Friends for Life loyalty program. The benefits that will be discontinued include annual gift vouchers on the anniversary date of membership and sign-on benefits free dog walking, free DIY dog wash, free nail clip, 20% off food voucher, free weight and nutrition check at Greencross Vets, Hanrob Pet Hotel benefit, deluxe grooming upgrade, free dental check, discount voucher for bedding and housing and free pet ID tag. Any benefits earned by Friends for Life members up to 14 October 2021 will remain active on the member’s account for the duration of their eligibility.
From 6 December 2021, customers will have 28 days to activate and use the $10 Loyalty Reward voucher from the date that the voucher is issued, and the voucher must be activated before it can be applied online and in-store. You can activate the voucher by clicking on the activation link in the email, or in the My Account section, or by contacting our customer service team.
Please refer to our full terms and conditions for more details.
How to become a Friends for Life member
It’s Free - Simply join online now or at any Petbarn store or Greencross Vets clinic and start earning and redeeming points.
More rewards, more places
Join Friends For Life and start being rewarded for being a great pet parent!
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Greencross Vets are a network of well-equipped veterinary practices across Australia. Greencross practices are committed to offering clients and their pets with comprehensive and exceptional client and patient care. Although Greencross Vets is part of a national organisation all practices are run and managed by a local team of dedicated pet care professionals who are passionate about pets.
Find your nearest location -
Petbarn is Australia’s leading pet supplies retailer, offering everything for pets of all shapes and sizes – from dogs, cats, fish and bunnies, through to snakes and lizards. Dedicated to serving passionate animal lovers and their pets, Petbarn also provides a range of services including pet adoption, grooming, and a DIY dog wash, as well as loads of good pet advice.
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City Farmers is Australia’s leading specialty retailer of pet, garden and pool supplies, providing everything a customer could need in their backyard. Founded in 1991 in Western Australia, the brand has enjoyed rapid growth over the years to 40+ stores in Western Australia, Queensland, Victoria, New South Wales and South Australia.
Find your nearest location
Friends for Life - Frequently asked questions
How do I sign up?
You can sign up in store, in a Greencross Vets clinic, by sending an email to info@friends-for-life.com.au or online.
Where can I earn and redeem points?
Does it cost anything?
No. Friends For Life is an entirely free to be a member and is run for the benefit of its members.
Do I earn points even when items are on sale?
Yes. You earn points for every single dollar you spent, even if a discount has already been applied.
How long does it take to earn a $10 voucher?
Friends For Life members earn a $10 voucher for every 6000 points accrued.
How will my $10 voucher be issued?
Your voucher will remain on your membership profile. Once awarded, you can choose to use it on your next transaction in Petbarn or at participating Greencross Vets, or any following transaction.Can I earn points for things that I buy from Petbarn online?
Yes, earning your rewards online is easyDo I have to use my voucher in the same place I earned it?
You can use your voucher anywhere with the Friends For Life program. Eg any Petbarn store or Greencross Vets.Can I split my $10 voucher and spend it on several transactions?
$10 vouchers must be spent in a single transaction.How do I update my address or email?
You can update your details in store, in clinic or by sending an email to info@friends-for-life.com.au or online. How do I unsubscribe from your emails?I’m a Healthy Pets Plus Member - is it worth joining Friends For Life?
Healthy Pets Plus Members can easily accrue points on their transactions, including membership payments, by joining Friends For Life. It’s a great idea to sign up.
Frequent Feeder - Frequently asked questions
When will the Frequent Feeder program changes take effect?
The changes to the program will be effective as of 12.00am Tuesday 15th March 2022.
What is a participating Frequent Feeder food product?
All dry or wet dog and cat food, excluding all fresh and frozen food (including The Nosh Project), treats, Royal Canin Veterinary Diet Range, Hill’s Science Prescription Diet Range.
What if there is a special promotion instore offering an even great discount?
The Frequent Feeder discount is not valid in conjunction with any other offer. You will automatically be given the best price at the time of your purchase.
Can I use my Frequent Feeder discount online?
Frequent Feeder discounts do not apply and cannot be applied to purchases online. We’ve updated our pricing online. You can save up to 20% on a range of dog and cat food when shopping online. Shop now.
Contact Us
You can sign up online at petbarn.com.au or in your local Petbarn store or participating Greencross Vets clinic.
Get in TouchDISCOVER MORE PETBARN SERVICES
Petbarn aims to make your experience of owning a pet wonderful and easy. We have a range of professional pet services and advice located in and around our stores for your convenience.
