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Terms and Conditions

Flash Offer Terms and Conditions

Offer 25% Off all Hill's Science Diet Puppy & Kitten food valid from 27/07/21 to 29/07/21, while stocks last. Offer from $89 Advance 13-15kg dry dog food valid from 23/07/21 to 27/07/21, while stocks last. Offer $99 SavourLife Ancient Grain 20kg dry dog food valid from 20/07/21 to 23/07/21, while stocks last. Offer up to 35% Off selected flea, tick and worm prevention valid from 20/07/21 to 02/08/21, while stocks last. Offers are only available for online purchases at petbarn.com.au. Online orders can only be shipped to valid street addresses in Australia. Delivery is not available to PO boxes or Parcel Lockers. Offers are only available for online purchases at petbarn.com.au. Online orders can only be shipped to valid street addresses in Australia. Delivery is not available to PO boxes or Parcel Lockers. Discounts do not apply to shipping charges. Petbarn may extend the offer period in its absolute discretion. Stock varies by store and online. Offers only apply to retail sales, not for purchases of commercial quantities. Not valid in conjunction with any other offer and the offer cannot be applied to previous purchases. Prices are subject to change.Any price shown is valid for the promotional period. Illustrations, photos and packaging are only representative of the products advertised. Further T&Cs apply.

Life's a Treat Game Terms and Conditions

For full terms and conditions visit: https://www.petbarn.com.au/lat-tandc

Simparica Trio Win a Car Terms and Conditions

For full terms and conditions visit: https://www.petbarn.com.au/win-a-car-tandcs

See the Change Terms and Conditions

Conditions apply, see petbarn.com.au/see-the-change-terms. AU res 18+. Starts: 29/3/21. Ends: 11:59 pm AEST 18/7/21. Limit 1 entry p/pet. Entries divided into groups according to the animal (dog or cat) and then according to the product used during the challenge (Hills science, Royal Canin or Pro Plan). Draws 3 pm AEST on 21/7/21 at S5 Erina Plaza, 210 Central Coast Highway, Erina NSW 2250. Any ACT winner or SA winner of a prize valued at over $250 published on the Promoter’s Facebook and Instagram on 29/7/21. Prizes (2 p/group): 1x years supply of food relevant to the product used in the challenge. See terms for full details. Promoters: Petbarn Pty Ltd (ABN 78 001 802 759) of U6, 372, Eastern Valley Way Chatswood, Sydney NSW 2067 & Greencross Pty Limited (ABN 58 119 778 862) of U6, 372, Eastern Valley Way Chatswood, Sydney NSW 2067. NSW. TP-00757. ACT. TP21/00131. SA. T21/130. 

Guaranteed Same Day Delivery Terms and Conditions

Guaranteed Same Day Delivery is only applicable to orders $49 and over and selected Metro areas only. To see if your location is applicable for Free Same Day Delivery click here. Orders must be placed by 4pm local time Monday – Saturday, or by 3 pm local time on Sundays to receive it that same day. Authority to leave will automatically be selected at checkout. You will only be able to complete a Same Day Delivery order if all the items in your cart are available and in stock for your delivery location. Delivery is not available to PO boxes or Parcel Lockers. Same Day Delivery is not available on all products and exclusions apply including but not limited to products weighing over 21kg, Aquariums, Live Animals, Vet Prescription Diets, Fresh and Frozen food, Fish Tanks, Kennels and Housing. Petbarn reserves the right to end this promotion at any time. Not valid in conjunction with any other offer and the offer cannot be applied to previous purchases. Prices are subject to change. Any price shown above is valid for the promotional period. Illustrations, photos and packaging are only representative of the products advertised.

Taste Test Guarantee Terms and Conditions

Taste it, love it or we’ll replace it, guaranteed. Offer valid on dog and cat food products within 45 days of purchase from Petbarn or City Farmers. You must be a member of the Friends For Life loyalty program with a valid email address, or be able to supply proof of purchase. We will exchange the product with one of equivalent value. If you wish to exchange for a product that is of:

  • higher value, all you need to pay is the difference in value
  • lesser value, we will provide you with a refund for the difference
  • If no suitable product can be found we will offer a full refund

Petbarn and City Farmers reserve the right to rescind this offer based on prior transactional history.

The policy does not exclude or replace your rights under Australian Consumer law, regulations or otherwise as required by law. 

Honouring claims for Taste Guarantee are at our sole discretion.

 

Price Match Promise Terms and Conditions

What is included in our Price Match Promise

  • The every day or promotional price of any identical product stocked at Petbarn
  • The lower price is from an Australian physical or online competitor (ie. a "com.au" domain).
  • The competitor has an identical product in stock

What is excluded from our Price Match Promise

  • Repeat Delivery and subscription pricing
  • Cash-back, gift vouchers and bundled offers
  • Commercial quantities and pricing
  • Liquidations, clearance and end of range stock
  • Short-dated or damaged stock
  • Services such as insurance, grooming, dog-wash and adoptions
  • Products advertised on marketplace, auction or classified websites
  • Freight or shipping costs are not included; price promise is based on product display price only
  • Prices that are below our cost price. 


Petbarn reserves the right to limit the quantity of product available for price-matching at its discretion. 

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