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Security Policy

Petbarn Safe and Secure Shopping

Petbarn takes its responsibilities and obligations to protect the personal information of its customers very seriously. Comprehensive security measures have been carefully implemented and subjected to rigorous independent testing in order to provide a safe and secure shopping environment for its customers. When you register your personal details to establish an account or to place an order Petbarn uses SSL (Secure Socket Layer) technology to secure your details online. Secure Socket Layer (SSL) encrypts the information you send through this website.

Every time Petbarn collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats.

Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorised personnel for authorised reasons.

We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

Secure Braintree Service

Shopping at petbarn.com.au is safe and secure. Petbarn has engaged Braintree as the payment gateway service provider to secure all aspects involving customer payment via credit cards. Transactions are processed though the secure Braintree payment facility. To protect cardholder data Braintree complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common sense steps that mirror best security practices.

All customer credit card information is securely submitted and processed entirely on specialised Braintree systems.

Secure PayPal Service

Petbarn also offers an alternative secure payment service via PayPal at no cost to the customer. PayPal is a popular secure payment service that maintains high standards of security and assurance levels to protect both the customer and the merchant from security threats to payment accounts and credit card details.

For more information on PayPal, please visit the PayPal website www.paypal.com.au

 

 

To ensure that you can confidently and securely shop online with Petbarn, we have implemented 3D Secure, the latest credit card technology provided through Verified by Visa and MasterCard SecureCode, to safeguard your transactions.

What are these technologies?

Verified by Visa and MasterCard SecureCode are automatic services provided to give you extra protection when making online card payments. These add an additional verification step during transactions to authenticate your identity and ensure your credit card is safe from hacking, much like when you enter a PIN during an ATM or EFTPOS transaction.

How does this work?

When paying for an online order by credit card, you may see a prompt from your bank or financial institution requesting that you enter your security credentials or provide a code sent via SMS to the mobile number registered with your bank in order to complete the transaction with Petbarn. Once you’ve provided these details, your bank will validate your credentials and your order will be placed with us.

Typically, you will only have to verify your identity once with Petbarn, however you may be requested to provide your credentials during more than one transaction. Further, if you don’t see a prompt from your bank when placing an order with your Visa or MasterCard credit card then your card is secure and you can continue to confidently shop with us.

Is this service available to everyone?

These security features will only be available to you if you are banking with a participating financial institution that has registered you.

Participating banks include:

  • ANZ
  • Bankwest
  • CBA
  • Citibank
  • GE
  • Heritage Bank
  • HSBC
  • Indue
  • Macquarie Bank
  • NAB
  • St. George
  • Westpac

If your bank is not listed, please refer to their website for more details.

For more information on these services, please visit www.visa.com.au or www.mastercard.com.au.

What if I am not registered?

Most participating banks and financial institutions will automatically enrol their customers for Verified by Visa and MasterCard SecureCode. If your card is not enrolled, then your bank may not yet be participating in 3D secure, or you as the cardholder have not been registered and will need to contact your bank for more information.

In the case that you are not registered and your bank requests verification of your identity when making a purchase from the Petbarn website, you will not be able to complete the transaction.

To ensure that your credit card is safe and secure when shopping online, we strongly recommend that you register for these services if you are not already registered.

 

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