Dog & Cat Insurance
At Petbarn, we know you've made an unspoken promise to care for your pet. We can help you keep it, together with Petinsurance.com.au.
You can help provide your beloved furry family members with cover when they need it most, all you need to do is choose the cover that suits you and your pet.
Help protect your pet’s future and prepare for the unexpected
You can choose cover that best suits your pet’s needs. Explore your options and find the perfect fit for you and your furry friend~:
- We offer a benefit percentage of up to 70%^, 80% or 90% on eligible vet bills to help you prepare for life’s ups and downs
- Claim up to $7,500^, $20,000 or $35,000 in annual benefits
- Enjoy flexibility with a choice in annual excess of $0, $200, $500^ or $1,000^
- Optional Booster Care benefit for specified dental conditions and specialised therapies like acupuncture, hydrotherapy and treatment for behavioural conditions
- Optional Routine Care (non-insurance) benefit for everyday items like vaccinations and health checks
~ Policy Terms and Conditions, limits, exclusions and waiting periods apply. Excess may apply.
^$500 excess is not available with the 70% benefit percentage. $1,000 excess not available with the 70% benefit percentage or $7,500 annual benefit limit.
Dog Insurance
From energetic puppies to faithful companions in their golden years, Dog Insurance can help support your dog's health and wellbeing throughout every stage of life.
See more information for Dog Insurance:
Cat Insurance
From playful kittens to confident adult cats, Cat Insurance can help you prepare for unexpected veterinary costs when your cat needs care.
See more information for Cat Insurance:
Why choose Petbarn?
Receive 2 months free¹
Use code 2MFREE to redeem offer. Available to new customers only when purchased during the offer period¹.
Multipet 10% discount²
Discount applied to any cover taken out for additional pets in the same household².
Rewards at Petbarn and Greencross
Gifts and offers redeemable at Petbarn and Greencross Vets.
Earn Double Friends for Life points for each dollar spent on premiums
Friends for Life Loyalty Program offers member benefits across Petbarn and Greencross Vets. Membership T&Cs apply.
Terms and Conditions apply. Visit Friends for Life for more information.
Important Information
Please note: The inclusions under your policy and the process for submitting your claim will vary, depending on your policy number and when you purchased your pet insurance policy.
If your Policy starts with a PC or you first purchased a policy on or after 15 December 2024, you have a Petbarn together with Petinsurance.com.au policy.
You can manage your pet Insurance Policy here:
If your Policy starts with a GX or you first purchased a policy before 15 December 2024, you have a Petbarn Insurance policy.
You can manage your pet Insurance Policy here:
Documents, Forms and TMD’s
If your Policy starts with a PC or you first purchased a policy on or after 18 March 2026, you have a Petbarn together with Petinsurance.com.au policy.
If your Policy starts with a GX or you first purchased a policy before 25 March 2026 and subsequent renewals, you have a Petbarn Insurance policy.
GapOnly®† reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap† (the difference between the eligible vet invoice and your claim benefit under your policy) and go.
†The gap is defined as the difference between the eligible vet’s invoice and the claim benefit under your policy. Policy terms and conditions apply. GapOnly® is only available at participating vets. Please visit gaponly.com.au/find-a-gaponly-vet to search for GapOnly® enabled vets. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure).
Frequently Asked Questions
Vulnerable Customers and Complaints
We understand there are times when our customers may be feeling vulnerable due to a range of factors. We recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations
Petbarn, Petbarn Insurance Pty Ltd and our underwriters, Hollard and PetSure, are committed to taking extra care of customers in these situations. If you are experiencing vulnerability and would like to know more about the extra care we can provide please call our customer service team 1300 618 412.
Pet Insurance customers Click here for information about PetSure’s Family Violence Policy.
You can also email them on help@petsure.com.au or find accessibility options to contact PetSure.
Please see all information regarding submission of complaints here
Terms and Conditions
~Policy Terms and Conditions, limits, exclusions and waiting periods apply. Excess may apply.
Petbarn Insurance policies entered into the first time before 18 March 2026 and subsequent renewals are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (AFSL 241436), administered through PetSure (Australia) Pty Ltd (PetSure) ABN 95 075 949 923 (AFSL 420183) and promoted by Greencross Pty Ltd ABN 58 119 778 862 (AR No. 1241197). Any advice provided is general only and may not be right for you. Please consider the Product Disclosure Statement in deciding whether to acquire or continue to hold Petbarn Insurance.
Petinsurance.com.au policies entered into for the first time on or after 7 November 2023 and subsequent renewals of those policies are issued by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by PetSure’s Authorised Representatives (AR) Pet Insurance Pty Ltd ABN 38 607 160 930, AR 1234944 (PIPL) and Petbarn Pty Ltd ABN 78 001 802 759, AR 1312311). Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at petinsurance.com.au.
¹This Offer provides you with two months free in your first policy year. For fortnightly or monthly instalment payers, the first premium will be charged on the first premium instalment of the third month of your policy. This Offer applies to new petinsurance.com.au Pet Insurance policies only, purchased between 12:01am AET on 18 March 2026 and 11:59pm AET on 18 March 2027. This offer applies to pet insurance policies purchased during the discount period, online or by phone using promo code PB2FREE. Offer will cease if you change your level of cover. This Offer is not available with any other offer except for multi-pet discount. Terms, conditions and eligibility criteria applies (refer to the PDS). We reserve the right to amend this Offer at any time, without notice. Visit https://www.petbarn.com.au/w/services/pet-insurance for full T&C’s.
²Petinsurance.com.au policyholders get a 10% discount that applies to their second and subsequent Petinsurance.com.au policies only, based on the order that pet details are entered when you obtain a quote, or the order that policies are purchased (if purchased separately) (“Discount”). Discount is applied to your premium at the time of purchasing a second or subsequent policy for an additional pet, when purchased in the same transaction. For existing policyholders that wish to insure an additional pet, please call us on 1300 618 412 for the Discount to apply. To be eligible for the Discount, second and subsequent policies must be purchased from 18 March 2026. Application and order of the Discount is reallocated across remaining policies upon a policy cancellation, where there are two (2) or more active policies. Should a policy(s) be cancelled resulting in only one (1) remaining active policy, the multi-pet discount will cease to apply on the next renewal. Discount may be used in conjunction with other offers, unless otherwise specified. Petinsurance.com.au reserves the right to withdraw, vary or amend this Discount at any time, without notice. Eligibility criteria applies for Petinsurance.com.au policies and is subject to the Petinsurance.com.au terms and conditions (refer to the Product Disclosure Statement).
^$500 excess is not available with the 70% benefit percentage. $1,000 excess not available with the 70% benefit percentage or $7,500 annual benefit limit.
