Repeat Delivery

Repeat Delivery

Friends for Life - Loyalty Program

Friends for Life - Loyalty Program



Why Pet Insurance

It's scientifically proven that people who own a pet will live longer, be happier and feel less stressed. So how do you care for the pet that makes you a better human?

Introducing Petbarn Pet Insurance. It’s peace of mind that you can provide your pet with veterinary treatment with assistance from pet insurance when the unexpected happens.


Give your pets the care they deserve

Veterinary care comes at a cost, and if your pet needs emergency treatment due to an accident or illness, you could be looking at a bill for hundreds or even thousands of dollars. Taking out pet insurance is the only way for Australian pet owners to protect their finances while making sure the furry members of the family get the care they need.


Earn and Redeem Friends for Life points

Earn points on every single dollar spent on your premium. Petbarn Pet Insurance covers up to 80% of your vet bills, so you'll never have to make difficult decisions if your pet needs expensive treatments that you wouldn't be able to afford on your own. Our pet insurance is distributed by Australia's largest pet vet and retail network, and every dollar you spend on your premiums earns you Friends For Life points that can be redeemed at Petbarn stores or Greencross Vets clinic


Petbarn Pet Insurance

Petbarn Pet Insurance products provide great protection for your cat or dog, and is distributed by Australia’s largest pet network. Choose the plan to suit your budget while earning Friends For Life points for every dollar you pay on premiums. Our plans cover up to 80% of the cost of eligible vet bills (pre-existing conditions are excluded), allowing you to re-coup up to $20,000 per year on our Ultimate plan.

Dog insurance

dog insurance


Dogs are more than just pets, they're part of the family. But unlike the other members of our families, there are no universal health care schemes or government subsidies to help cover the costs when our dogs need urgent medical attention. Dog insurance is an invaluable asset in these situations, making veterinary care affordable so you won't have to face any heartbreaking decisions.

Dog insurance for every budget

Dog insurance from Petbarn helps you to manage the cost of vet bills for illness, accidental injuries and routine care through every stage of your dog's life, from eight weeks to their old age. The type of dog insurance you choose and the cost of your premiums will depend on factors such as your dog's age and breed, whether they have been neutered or spayed, their current state of health and whether they lead an active lifestyle.

cat insurance

cat insurance

Looking out for your feline friends

Cats are famously inquisitive creatures, and sometimes this curiosity can lead them into trouble and land their owners with expensive vet bills. Even treatments for common issues such as Feline Lower Urinary Tract Disease (FLUTD) that affects many domestic cats can add up to thousands of dollars. If your cat suffers an unfortunate injury or develops an illness, cat insurance can make all the difference to their heath and to your bank balance by making veterinary care an affordable option.

Lifelong cover from kitten to senior

Petbarn Pet Insurance covers cats and kittens from as young as eight weeks through to old age, so you can rest easy knowing your furry friends will always be covered. Your cat insurance premiums take into account your pet's age, their breed, any existing health conditions and any risks they may be exposed to where you live.


Our plans cover up to 80% of the cost of eligible vet bills (pre-existing conditions are excluded), allowing you to re-coup up to $20,000 per year.

  • Saver Plus

    Accident & Illness

  • Essential

    Accident & Illness

  • Ultimate

    Accident & Illness



Option 1 - Online Claiming:

For existing members please visit the PetPortal to submit your claim.

  • Simply upload a copy of both the itemised invoice and the consultation notes from your vet visit.
  • If this is your first claim we require your pet’s full medical history from all previous vets from the time you first owned your pet.
  • If your pet was adopted at an older age please supply adoption paperwork and medical records since adoption.

If you are a new member please Sign Up to use PetPortal.

Option 2 - Paper Claiming:

If you would prefer to send us your claim through the post, please ensure you have the completed the following additional steps:

  • Print a claim form and fill in your details.
  • Take it with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
  • Attach the original itemised invoices, payment receipts and consultation notes and post them in to; Petbarn Pet Insurance, Locked Bag 9021, Castle Hill NSW, 1765.

Download Forms:

Pet Claim Form
Payment Authority Form
Cruciate Ligament Examination Form
Pre-Existing Condition Exclusion Form

^ Terms, conditions, waiting periods and exclusions apply. Petbarn Pet Insurance is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473; AFSL 241436) (Hollard), is distributed and promoted by Greencross Limited (ABN 58 119 778 862; AR No. 1241197) and administered by PetSure (Australia) Pty Ltd (ABN 95 075 949 923; AFSL 420183) (PetSure). Greencross acts as an Authorised Representative of PetSure. Greencross may receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any – ask PetSure for more details. Any advice provided is general only and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. You should obtain and consider the Combined PDS, Policy Terms and Conditions & FSG available here in deciding whether to acquire or continue to hold, Petbarn Pet Insurance.

Frequently asked questions^

Download PDF

We will reimburse you the Benefit Percentage selected by you which will be shown on your current Certificate of Insurance. For example, for an 80% Benefit Percentage we will reimburse you up to 80% of the eligible Vet Expenses (Excess and sub limits may also apply. The applicable Excess will be deducted from your benefit amount).
The Waiting Periods that apply are: 30 days - for Conditions covered under the Illness and tick paralysis sections. 6 months – for cruciate ligament Conditions (may be waived on application, refer to the ‘Waiting Period’ definition on page 21). 6 months – for treatment covered under the Dental Illness Benefit section if you have chosen this option and (this benefit is shown on the Certificate of Insurance).
It is any condition (illness or injury) or symptoms or signs of that condition occurring or existing in any form prior to the Commencement Date of your policy or during the policy waiting period. Pre-existing conditions will not be covered under the policy. For example, if your pet shows first signs of cancer prior to you taking out insurance cover or within the Waiting Period, then cancer will be considered as Pre-existing and all expenses incurred for cancer will not be covered. For more information, refer to the Combined Product Disclosure Statement, Policy Terms and Conditions and Financial Services Guide.
An example would be, if your pet displays clinical signs of a cruciate ligament Condition in the left leg prior to the Commencement Date of the policy or during the Waiting Period (a Pre-existing Condition), Vet Expenses for a subsequent cruciate ligament Condition in the right leg will not be covered. (Refer to the ‘Bilateral Condition’ definition on page 18 of the Combined Product Disclosure Statement, Policy Terms and Conditions and Financial Services Guide.
Once your pet is accepted and as long as you continue to renew your policy, your pet will be covered for eligible Vet Expenses for life. You can apply for Illness Cover as long as your pet is over 8 weeks old.
As with most insurance policies, there are certain situations where you will not be covered. It is important that you read all of your policy documentation for full details of what is covered under each policy. For a list of General Exclusions refer to section 6 of the Combined Product Disclosure Statement, Policy Terms and Conditions and Financial Services Guide.




Plants or flowers often give that bright feeling to a home, but if you own a cat, that beautiful plant could become a dreary enemy.


Does getting a microchip hurt my puppy?

If you can’t resist those puppy dog eyes, you might have to look away while your puppy is being implanted with their microchip. But rest assured, there is little pain involved in the procedure, which is negligible compared to the heartache of losing your best mate.


What do I need for my new dog?

Welcome to the dog owners club. There are few things more exciting than welcoming a new dog into the family. But before you start teaching your dog new tricks, here are a few things you should take care of first.


What do I need for my new cat?

So you’ve bought a cat and now you need pretty much … everything else? Rest assured, we’ve got you covered.


Petbarn aims to make your experience of owning a pet wonderful and easy. We have a range of professional pet services and advice located in and around our stores for your convenience.

PETSPOT - Information & Advice

  • Petbarn supports Seeing Eye Dogs Australia

    Having a vision impairment or blindness makes navigating the world, and experiencing everyday life, much more difficult. That’s why it’s so important for organisations like Seeing Eye Dogs Australia to train and supply highly skilled dogs to help those people affected by full or partial blindness and other vision impairment. Seeing Eye Dogs Australia (SEDA) is ...

    The post Petbarn supports Seeing Eye Dogs Australia appeared first on PetSpot.

  • Cats who think they’re yogis

    Who says we should have all the fun on the yoga mats? These cats are getting to grips with their downward dogs, too! Namaste.   This little guy is becoming one with nature and hitting the great outdoors for his stretches.   Namaste to our feline friend here, who’s really relaxing into his pose.   “I ...

    The post Cats who think they’re yogis appeared first on PetSpot.

  • VIPs: Very Important Puppies!

    Catch up on all the news from our friends at Seeing Eye Dogs Australia, where the new puppy recruits are making a lot of headway with their training!   Belle    Belle’s personality is growing bigger and brighter than ever. Her Puppy Carer says she radiates so much joy, leaving people entertained and smiling. Not ...

    The post VIPs: Very Important Puppies! appeared first on PetSpot.

  • 9 reasons seeing eye dogs are the best dogs in the world

    Seeing Eye Dogs, those beautiful Labradors and Golden Retrievers, bring many loveable qualities to their owners, as well as benefitting the community around them. Here are nine reasons Seeing Eye Dogs are the best dogs in the world! 1. Seeing Eye Dogs are loyal and protective companions, they often provide the owner in need with more ...

    The post 9 reasons seeing eye dogs are the best dogs in the world appeared first on PetSpot.

  • Top winter fashion for your dog

    Play it cool with these top winter looks for your furry friends this coming season. That’s a wrap Baxter the Dachshund loves his silky coat and he hates being out of trend. Not only does this matching scarf and wrap beanie make him look uber chic but it also protects his coat from those nasty ...

    The post Top winter fashion for your dog appeared first on PetSpot.

  • What plants are toxic for cats?

    Plants or flowers often give that bright feeling to a home, but if you have a feline friend, that beautiful plant could be toxic for cats. Particular plants are toxic to cats and should be avoided at all times in your home. While in some cases, just parts of a plant might be poisonous, this ...

    The post What plants are toxic for cats? appeared first on PetSpot.

  • Seeing eye dogs – did you know?

    Vision Australia’s Seeing Eye Dogs Australia division (SEDA), is the only national provider of Seeing Eye Dogs for people that are blind or vision impaired. For the right person, getting a Seeing Eye Dog can have a profound impact on the quality of their life. It takes a lot of time, love, patience and money to ...

    The post Seeing eye dogs – did you know? appeared first on PetSpot.

  • When pets April Fool us

    It doesn’t matter how switched on we are, every year we’re guaranteed to get April Fooled! These animals decided to not wait until 1st April to get maximum fool effect. Enjoy! Not for those scared of spiders. He had us all tricked, that’s for sure! Would the real Puss In Boots please stand up? To ...

    The post When pets April Fool us appeared first on PetSpot.

  • July Photo Competition Winners – SMILE

    Our July pet photo competition theme – SMILE. We asked ‘How does your pet make you smile?’ Your answers made us smile and so did the photo’s of your pets showing us there teeth! Congratulations to everyone that entered. The pet photos featured here are our July winning entries and will receive a $25 Petbarn Gift Card. August Photo ...

    The post July Photo Competition Winners – SMILE appeared first on PetSpot.

  • Pet dental care tips at home

    Tips on keeping your pet’s teeth and gums healthy in the comfort of your home. Dental disease in our pets can prevented in the vast majority of cases and often it’s easy to achieve and maintain healthy teeth and gums at home. There are many different methods to prevent dental disease and to assist with ...

    The post Pet dental care tips at home appeared first on PetSpot.

  • “Oops I did it again” – June Photo Competition

    Our June pet photo competition theme “Oops, I did it again” had some of the funniest entries we have ever seen! Congratulations to everyone that entered. So many pet parents are experiencing those moments when you’re not sure whether to laugh or cry…it’s nice to know you’re not alone! The pet photos featured here are our winning ...

    The post “Oops I did it again” – June Photo Competition appeared first on PetSpot.

  • 5 family friendly dog breeds

    Choosing a family friendly dog is an important decision and one that will affect the dynamic of your household.  There is much to consider when you are selecting the right dog breed for your home, especially if you have children. Here are 5 family friendly dog breeds that are good with children: Golden Retriever Golden ...

    The post 5 family friendly dog breeds appeared first on PetSpot.

  • Seeing Eye Dogs Australia (SEDA) – August Update Part 1

    Archy Like the other Petbarn pups, Archy had his 6 month assessment in August and his Puppy Development Officer was very impressed with his progress and how far he has come. Archy continues to build on his socialisation skills and goes to his usual places including parks, the shops and restaurants. Archy also went to ...

    The post Seeing Eye Dogs Australia (SEDA) – August Update Part 1 appeared first on PetSpot.

Become a Friends for Life member for FREE

  • Get $10 for every $500 spent
  • Get the 11th Nutrition Bag for FREE

Join Now