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Our Price Match Promise

We're here to help you care for your pet, but we know that price is important, too. That's why we'll consistently provide the highest quality customer service and best value every day. Plus, if you find a lower price on an identical product that's in stock, we'll match it. That's our Price Match Promise to you.

 

What you need to do

1

Contact Us

Show the lower price to a team member at your local Petbarn store or contact our Customer Service team via LiveChat at Petbarn.com.au, on 1300 655 896 or at info@petbarn.com.au.

2

Match and Save Instantly

Once approved, we’ll match the price provided you’re a Friends for Life member and our terms and conditions are met.

Terms and Conditions

What is included in our Price Match Promise?

  • The everyday or promotional price of any identical product stocked at Petbarn.
  • The lower price is from an Australian physical or online competitor (ie. a “.com.au” domain).
  • The competitor has the identical product in stock.

What is excluded from Our Price Match Promise?

  • Repeat Delivery and subscription pricing.
  • Cash-back, gift vouchers and bundled offers.
  • Commercial quantities and pricing.
  • Liquidations, clearance and end of range stock.
  • Short-dated or damaged stock.
  • Services such as insurance, grooming, dog-wash and adoptions.
  • Products advertised on marketplace, auction or classifieds websites.
  • Freight or shipping costs are not included; price promise are based on product display price only.
  • Prices that are below our cost price.

Petbarn reserves the right to limit the quantity of products available for price-matching at its discretion.