Love their litter, or we’ll replace it… Guaranteed!

At Petbarn, we believe that every kitty deserves to love their loo. If you and your cat aren’t loving their litter… we’ll help you find a replacement. 

What you need to do


Bring your remaining litter back to one of our stores.


Talk to one of our team member’s about your cat’s litter experience


We’ll help find a replacement litter for your kitty.

If you are unable to make it into a Petbarn store, please contact our Customer Service team via LiveChat at, on 1300 655 896 or at

Terms & Conditions

  • Litter Lovers Guarantee is offered on cat litter products excluding litter accessories and trays, within 45 days of purchase from Petbarn or City Farmers.
  • You must be a member of Friends For Life loyalty program with a valid email address, or be able to supply proof of purchase.
  • We will exchange the product with one of equivalent value. If you wish to exchange for a product that is of:
    • higher value, all you need to pay is the difference in value
    • lesser value, we will provide you with a refund for the difference
    • If no suitable product can be found we will offer a full refund
  • Petbarn and City Farmers reserve the right to rescind this offer based on prior transactional history
  • This policy does not exclude or replace your rights under Australian Consumer law, regulations or otherwise as required by law.

Honouring claims for Litter Lovers Guarantee are at our sole discretion. For further T&Cs click here