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Delivery Information

Important information to Delivery Timelines

Due to unprecedented demand for online orders, we are currently experiencing a slight delay in processing online home delivery orders. We are continuing to adhere to our normal delivery times and your order will take between 2 - 10 business days to arrive, depending on your destination and shipping method. As per our usual process, we will communicate your estimated delivery time via email once the order is placed.

Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Easter and public holidays.

Same Day Deliveries will operate 7 days a week in Melbourne Metro only.

How much does shipping cost?

Delivery charges vary depending on the size and weight of your order and your chosen delivery address.

For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout to recieve your delivery quote.

Simply enter the postcode or suburb of your shipping address and select the relevant location from the dropdown list that appears and click the ‘Go’ button. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb.

Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and freight costs are payable in addition to the product price.

Please note that we are unable to deliver to PO boxes or Parcel Lockers.

Delivery instructions and time frames

Standard Delivery

Petbarn offers a reliable and affordable delivery service to all metro and regional locations within Australia including Tasmania. At this time we do not deliver internationally. Standard orders will take between 2 - 10 business days to arrive, depending on your destination and shipping method.

Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Christmas, Easter and public holidays.

Same Day Delivery

Same day delivery is available nationwide. Same Day Delivery orders made before 4:00pm local time (3pm Sundays) will be delivered to your door the same day 8pm local time. For more information please go to our Terms and Conditions.

How will my order be shipped?

Petbarn use courier services to ship your order and therefore you must supply a street address as PO boxes are unable to be delivered to. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am-6pm. During your checkout process there will be a special delivery instructions comment box if you have any special requests. Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

Do I need to be home to receive my delivery?

If you are not home when the courier attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us.  If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

Same Day Deliveries will always be left at a safe place on your property to comply with social distancing guidelines.

How long will it take for my Standard order to arrive?

Petbarn online orders will take from 2 - 10 business days to arrive, depending on destination and shipping method.  Metro orders are usually received within five working days and up to ten days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 days.

Petbarn will notify you when your order has been dispatched.

What happens if my order does not arrive in the estimated time frame?

Please contact online@petbarn.com.au or via Live Chat.

 

Same Day Delivery

Where do you offer Same Day Delivery?

Same day delivery is available nationwide

How long will it take for my Same Day Delivery Order to arrive?

Same Day Delivery will be delivered to your chosen address the same day you order it before 8pm AEST 7 Days per week, as long as your order is complete by 4pm local time (3pm on Sundays).  If you order after this time we will deliver this the next day. 

How to you apply for Special Circumstances for Same Day Delivery?

Simply fill in the form on the Same Day Delivery Page https://www.petbarn.com.au/free-same-day-delivery copy the code and use it within the cart.

What happens if my order does not arrive in the estimated time frame?

Please contact online@petbarn.com.au or via live chat