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SAME DAY DELIVERY  metro areas*

From our Store to Your Door.

Get your pet essentials delivered fast from our store to your door with our Same Day Delivery service for only $9.95. Simply place your order by 4pm local time (3pm on a Sunday) and receive it that same day – it’s that easy!

How Same Day Delivery works.

1

Shop online

  • Shop online and find your desired product.

  • Add your products to cart.

  • In your cart, select Same Day Delivery as your shipping option.

  • Checkout and pay*.

*Please note you will only be able to complete a Same Day Delivery order if all the items in your cart are available and in stock for your delivery location. Certain products are not available for same day delivery such as Aquariums, Live Animals, Vet Prescription Diets, Fresh and Frozen food and Housing.

2

Email

  • We’ll send an email to confirm your order and another once your order has been picked up for delivery.

  • Your order will be delivered to your selected delivery address within the same day providing the order was made before 4pm (Monday - Saturday) or 3pm (Sunday).

  • To comply with social distancing rules our courier drivers will leave your order in a safe place outside your chosen address.

Check your address

 

Frequently asked questions

  • What is Same Day Delivery?

    Same Day Delivery is a fast and convenient Petbarn home delivery option, so you can get your pet essentials sooner. This service is currently only available for orders placed before 4pm Monday – Saturday and 3pm Sunday local time, for delivery within the Melbourne, Adelaide, Sunshine Coast, Gold Coast, Cairns, Perth, Sydney, Newcastle and Brisbane metro areas. We are working to expand to all national metro areas at a later date.

  • How do I place my order with Same Day Delivery?

    Once you add your desired items to your cart, proceed to the checkout and follow the prompts. At checkout, you’ll see Same Day Delivery as a delivery option which you can select. You’ll have the chance to review your cart and delivery option before final payment, to check that all your details are correct.

  • Who will deliver my order?

    Your order will be delivered by our delivery partner who will identify themselves upon arrival.

  • What happens if I place my order after 4pm?

    Your order will be classified as Next Day Delivery and you’ll receive an email communication if this occurs.

  • How long will it take for my order to arrive?

    Once we process your order, it will arrive the same day provied the order was made before 4pm, or 3pm on a Sunday. You'll be notified by email when your delivery is on its way.

  • How do I know when my order has been placed?

    You’ll receive an email from Petbarn with your order details. We’ll also send you an email when your order is leaving the store so you can be ready to receive it.

  • What happens if I’m not home when my delivery arrives?

    Your order will be left at your delivery address in a safe place providing it is accessible.

  • I have items missing from my order. What do I do?

    If you have an issue with your order, please contact us on 1300 655 896 or via live chat.

  • Where should I meet my delivery person?

    To comply with social distancing regulations, the delivery partner will avoid person-to-person contact and leave your delivery at your door, provided it is accessible.

  • Can I place my order for a set time?

    At this stage, order scheduling is not available. We aim to get your order to you as soon as possible and will notify you via email when your order is on its way so you know when to expect your delivery.

  • Are all your products available for Same Day Delivery?

    To ensure the best possible customer experience, and in the interest of maintaining high product quality, some products are not suitable for delivery and are therefore not available for Same Day Delivery.
    Exclusions include:
    Products over 21kg
    Live Animals including but not limited to Fish & Birds.
    Live Food including but not limited to Crickets and Worms.
    Vet Prescription Diets

  • My delivery didn’t arrive, what should I do?

    On the rare occasion that your order is not dispatched within the day, Petbarn will call you and arrange your delivery to arrive the next day. We will also happily refund the delivery fee.

  • I have a question about my order, what should I do?

    If you have a question about your order, please contact us on clickdeliver@petbarn.com.au, 1300 655 896 or via live chat.

  • Terms & Conditions

    Same Day Delivery is available in selected Melbourne, Adelaide, Sunshine Coast, Gold Coast, Cairns, Sydney, Perth and Brisbane metro areas for orders placed by 4pm local time (3pm Sundays) online at petbarn.com.au. Delivery is not available to PO boxes or Parcel Lockers. Same Day Delivery is not available on all products and exclusions apply including but not limited to Live Animals and products weighing over 21kg.