2hr Delivery Guarantee

Get it in 2 hours or your delivery is free*

*Metro areas only, just $9.95 order by 4pm Mon-Sat, 3pm Sun. View full terms and conditions

From our Store to Your Door.

Get your pet essentials delivered fast from our store to your door with our2hr Delivery Guarantee service for only $9.95.

How 2hr Delivery Guarantee* works.

1

Shop online

  • Shop online and find your desired product.
  • Add your products to cart.
  • In your cart, select 2hr Delivery Guarantee* as your shipping option.
  • Checkout and pay*.

*Please note you will only be able to complete a 2hr Delivery Guarantee* order if all the items in your cart are available and in stock for your delivery location. Certain products are not available for 2hr Delivery Guarantee* such as products over 21kg, Housing including Aquariums, Kennels, Chicken Coups and Terrariums. Fresh & Frozen Food. Live Animals including but not limited to Fish & Birds. Live Food including but not limited to Crickets and Worms and Vet Prescription Diets.

2

Email

  • Your order will be delivered to your selected delivery address within 2 hours providing the order was made by 4pm Mon - Sat, 3pm Sun, metro areas only*
  • Your order will be delivered to your selected delivery address within the same day providing the order was made before 4pm.
  • To comply with social distancing rules our courier drivers will leave your order in a safe place outside you chosen address.

Check your address

Frequently asked questions

  • What is 2hr Delivery Guarantee*?

    2hr Delivery Guarantee* is a fast and convenient Petbarn home delivery option, so you can get your pet essentials sooner. Get it in 2 hours or delivery free for orders placed before 4pm Monday-Saturday and 3pm Sundays and public holidays local time, for delivery within the Melbourne,Adelaide, Sunshine Coast, Gold Coast, Cairns, Perth, Sydney and Brisbane metro areas. We are working to expand to all national metro areas at a later date.
  • How do I place my order with 2hr Delivery Guarantee*?

    Once you add your desired items to your cart, proceed to the checkout and follow the prompts. At checkout, you’ll see 2hr Delivery Guarantee* as a delivery option which you can select. You’ll have the chance to review your cart and delivery option before final payment, to check that all your details are correct.

  • Does it cost extra?

    The current price for Same Day Delivery is $9.95.

  • Who will deliver my order?

    Your order will be delivered by our delivery partner who will identify themselves upon arrival.

  • What happens if I place my order after 4pm?

    Your order will be classified as Next Day Delivery and you’ll receive an email communication if this occurs.

  • How long will it take for my order to arrive?

    Once we process your order, It will arrive in 2 hours the same day provided the order was made before 4pm Mon-Sat and 3pm Sun and public holidays, local time. You’ll be notified by email when your delivery is on its way.

  • How do I know when my order has been placed?

    You’ll receive an email from Petbarn with your order details. We’ll also send you an email when your order is leaving the store so you can be ready to receive it.

  • What happens if I’m not home when my delivery arrives?

    Your order will be left at your delivery address in a safe place providing it is accessible.

  • I have items missing from my order. What do I do?

    If you have an issue with your order, please contact us on 1300 655 896 or via live chat.

  • Where should I meet my delivery person?

    To comply with social distancing regulations, the delivery partner will avoid person-to-person contact and leave your delivery at your door, provided it is accessible.

  • Can I place my order for a set time?

    At this stage, order scheduling is not available. We aim to get your order to you as soon as possible and will notify you via email when your order is on its way so you know when to expect your delivery.

  • Ar all your products available for 2hr Delivery Guarantee*?

    To ensure the best possible customer experience, and in the interest of maintaining high product quality, there are certain products are not suitable for delivery and are therefore not available for 2hr Delivery Guarantee*.
    Exclusions include:
    Products over 21kg
    Housing including Aquariums, Kennels, Chicken Coups and Terrariums.
    Fresh & Frozen Food.
    Live Animals including but not limited to Fish & Birds.
    Live Food including but not limited to Crickets and Worms.
    Vet Prescription Diets

  • I have a question about my order, what should I do?

    If you have an issue with your order, please contact us on 1300 655 896 or via live chat.

  • Terms & Conditions*

    2hr Delivery Guarantee* is available in selected Melbourne, Adelaide, Sunshine Coast, Gold Coast, Cairns, Sydney, Perth and Brisbane metro areas Get it in 2 hours or delivery free for orders placed before 4pm Monday-Saturday and 3pm Sundays and public holidays local time online at petbarn.com.au. Delivery is not available to PO boxes or Parcel Lockers.2hr Delivery Guarantee* is not available on all products and exclusions apply including but not limited to Live Animals and products weighing over 21kg.