Promotional Terms & Conditions

Secret Santa Sale* Terms & Conditions

*Offers are valid from 03/12/2024 to 09/12/2024, while stocks last. Petbarn may extend the offer period in its absolute discretion. Stock varies by store and online. Offers only apply to retail sales, not for purchases of commercial quantities. Not valid in conjunction with any other offer and the offer cannot be applied to previous purchases. Prices are subject to change. Any price shown is valid for the promotional period. Illustrations, photos and packaging are only representative of the products advertised. Further T&Cs apply.

Black Friday Sale* Terms & Conditions

*Offers are valid from 25/11/2024 to 02/12/2024, while stocks last. Petbarn may extend the offer period in its absolute discretion. Stock varies by store and online. Offers only apply to retail sales, not for purchases of commercial quantities. Not valid in conjunction with any other offer and the offer cannot be applied to previous purchases. Prices are subject to change. Any price shown is valid for the promotional period. Illustrations, photos and packaging are only representative of the products advertised. Further T&Cs apply.

Cyber Monday Sale* Terms & Conditions 
Offers are valid until 02/12/2024, while stocks last. Petbarn may extend the offer period in its absolute discretion. Stock varies by store and online. Offers only apply to retail sales, not for purchases of commercial quantities. Not valid in conjunction with any other offer and the offer cannot be applied to previous purchases. Prices are subject to change. Any price shown is valid for the promotional period. Illustrations, photos and packaging are only representative of the products advertised. Further T&Cs apply. 

First Repeat Delivery Order Offer* Terms & Conditions 
*First Repeat Delivery Order discount is applied to the Repeat Delivery price displayed online at the time of purchase. 
Maximum discount for this offer is capped at $20.  
 
You are only able to redeem the First Repeat Delivery Order offer if: 
 
i. you have never placed a Repeat Delivery Order with us or you have not placed a Repeat Delivery Order with us in the last 12 months; 
ii. you are, or you become, a Friends for Life Member before completing your Repeat Delivery Order purchase; and 
iii. you Log In to your Friends for Life account for Member pricing and select Repeat Delivery before completing your Repeat Delivery Order. 
 
Repeat Delivery is available for select products only and savings are based on non-member pricing.  
 
Savings and pricing are subject to change and may not be the same online as in-store. 

NEWPET30 Terms & Conditions - Save $30 when you spend $120 or more

*This offer is exclusive to new Friends For Life customers only.

• Discount is applied to the first order only.
• To participate, you must present the code NEWPET30 in-store or enter it at the online checkout (you must be logged into your Friends For Life account) at www.petbarn.com.au.
• To qualify for this offer, your first order must meet the minimum spend in a single transaction.
• Offer ends 08/12/2024
• Any unused value will be immediately forfeited. Change or partial credit will not be offered if the value is not redeemed in a single transaction.
• The minimum spend excludes service and delivery fees.
• This offer cannot be used on Vet Prescription Diets, Repeat Delivery, Services, Gift Cards, Bundles, or Donations and can only be redeemed once during the campaign period.
• Petbarn reserves the right to end this promotion at any time.

20% off Pet Grooming Voucher* Terms & Conditions 

• Voucher codes are validated at time of payment in store
• Offer ends 15/11/2024
• Not valid in conjunction with any other offers
• Not redeemable for cash and cannot be transferred or exchanged.
• One use per customer, can be used for multiple dogs in same transaction
• Price is subject to quote and surcharges are excluded
• Subject to Grooming Terms and Conditions

Spend and Save Voucher* Terms & Conditions

*This offer is exclusive to Friends For Life customers. To participate you must present your awarded voucher instore or enter it at the online checkout (must be logged into Friends for Life account) at www.petbarn.com.au and reach the minimum spend in a single transaction to qualify for this offer. Any unused value will be immediately forfeited. Change or partial credit will not be offered if the value is not redeemed in a single transaction. The minimum spend excludes service and delivery fees. This offer cannot be used on Vet Prescription Diets, Repeat Delivery, Services, Gift Cards, Bundles or Donations and can only be redeemed once during the campaign period.

More to love Member Price - Save even more with more to love member price* Terms & Conditions

*Discount is applied to online member price at the time of purchase. Maximum discount for this offer is capped at $25 per order. You are only able to redeem this offer if:

• you are, or you become, a Friends for Life Member before completing your purchase;
• you log in to your Friends for Life account for member pricing before completing your purchase; and
• you apply the discount prior to completing your purchase.

Petbarn reserves the right to adjust the member price and/or discount at any time. Savings and pricing are subject to change and may not be the same online as in-store.
This offer cannot:

• be applied to previous purchases;
• be used in conjunction with any other offer; or
• be applied to commercial quantities or purchases for the purpose of re-sale.
  
  

99pets Coupon Terms and Conditions

• Selected products, discount applied to the applicable product only.
• Single use per customer, per transaction. 
• Coupons are valid for use online only.
• Not valid for use with first time repeat delivery offer. 

Free 2hr Delivery when you spend $79 on The Nosh Project* Terms & Conditions

*2hr Delivery offer valid online only, while stocks last. 2hr Delivery is available up to 10km radius from store, in select metro areas. Offer is only applicable to orders containing $79 on The Nosh Project products. No voucher code is required. Offer will automatically apply in cart. Offers and selections on www.petbarn.com.au may vary from those of Petbarn stores and of Petbarn local advertisements. Must place your order by 5pm local time Monday - Friday or by 4pm Saturday - Sunday to receive it that same day. Authority to leave will automatically be selected at checkout. You will only be able to complete a 2hr Delivery order if all the items in your cart are available and in stock for your delivery location. 2hr Delivery is not available on all products and exclusions apply including but not limited to Aquariums, Live Animals, selected Vet Prescription Diets, and selected Housing. Offer and prices are subject to change. Petbarn reserves the right to end this promotion at any time.

Free 2hr Delivery on orders over $149* Terms & Conditions

*Offer valid online only, while stocks last. Offers and selections on www.petbarn.com.au may vary from those of Petbarn stores and of Petbarn local advertisements. 2hr Delivery is available up to 10km radius from store. Offer is only applicable to orders $149 and over and selected metro areas. No voucher code is required. Offer will automatically apply in cart on orders $149 and over. Must place your order by 5pm local time Monday - Friday or by 4pm Saturday - Sunday to receive it that same day. Authority to leave will automatically be selected at checkout. You will only be able to complete a 2hr Delivery order if all the items in your cart are available and in stock for your delivery location. 2hr Delivery is not available on all products and exclusions apply including but not limited to Aquariums, Live Animals, selected Vet Prescription Diets, and selected Housing. Offer and prices are subject to change. Petbarn reserves the right to end this promotion at any time. Illustrations, photos and packaging are only representative of the products advertised. Petbarn is a registered trademark of Petbarn Pty Ltd ABN 78 001 802 759.

Free 2hr Delivery Voucher* Terms & Conditions

*Offer valid online only until 20/10/24, while stocks last. Offers and selections on www.petbarn.com.au may vary from those of Petbarn stores and of Petbarn local advertisements. 2hr Delivery is available up to 10km radius from store. Offer is only applicable to orders in selected metro areas. To participate you must enter the voucher at the online checkout. Must place your order by 5pm local time Monday - Friday or by 4pm Saturday - Sunday to receive it that same day. Authority to leave will automatically be selected at checkout. You will only be able to complete a 2hr Delivery order if all the items in your cart are available and in stock for your delivery location. 2hr Delivery is not available on all products and exclusions apply including but not limited to Aquariums, Live Animals, selected Vet Prescription Diets, and selected Housing. Offer and prices are subject to change. Petbarn reserves the right to end this promotion at any time. Illustrations, photos and packaging are only representative of the products advertised. Petbarn is a registered trademark of Petbarn Pty Ltd ABN 78 001 802 759.

*2hr Delivery Terms and Conditions

*$9.95 delivery fee. Up to 10km radius from store. 2hr delivery period is during trading hours only. Orders must be placed by by 5pm local time Monday - Friday or by 4pm local time Saturday - Sunday to receive it that same day. Authority to leave will automatically be selected at checkout. You will only be able to complete a 2hr delivery order if all the items in your cart are available and in stock for your delivery location. 2hr delivery is not available to PO boxes or Parcel Lockers. 2hr delivery is not available on all products and exclusions apply including but not limited to products weighing over 21kg, Aquariums, Live Animals, Vet Prescription Diets, Fish Tanks, selected Kennels and Housing. Petbarn reserves the right to end this promotion at any time. Not valid in conjunction with any other offer and the offer cannot be applied to previous purchases. Prices are subject to change. Any price shown above is valid for the promotional period. Illustrations, photos and packaging are only representative of the products advertised.

Next Day Delivery^
$7.95 delivery fee for orders delivered within 20km radius from select stores every day of the week (excl. deliveries on Christmas Day, New Years Day and Good Friday, as well as any other day on which the store your order is being collected [from our delivery service provider] is not open for trade). Orders must be placed by 11.59pm AEST the day before delivery. Orders can only be completed on select products in stock at select stores. Next Day Delivery is not available on all products and excluded products include Live Animals and some Housing (i.e., aquariums, kennels, chicken coups and terrariums). Other products may not be available for your selected and confirmed delivery location. Orders cannot exceed 180kg and individual products cannot exceed 21kg. Authority to leave will be automatically selected at checkout. Orders cannot be delivered to a PO Box or Parcel Locker.

Taste Guarantee Terms and Conditions

Taste it, love it or we’ll replace it, guaranteed. Offer valid on dog and cat food products within 45 days of purchase from Petbarn or City Farmers. You must be a member of the Friends For Life loyalty program with a valid email address, or be able to supply proof of purchase. We will exchange the product with one of equivalent value. If you wish to exchange for a product that is of:

• higher value, all you need to pay is the difference in value
• lesser value, we will provide you with a refund for the difference
• If no suitable product can be found we will offer a full refund

Petbarn and City Farmers reserve the right to rescind this offer based on prior transactional history.

The policy does not exclude or replace your rights under Australian Consumer law, regulations or otherwise as required by law. 

Honouring claims for Taste Guarantee are at our sole discretion.

Litter Lovers Guarantee Terms and Conditions

Litter Lovers Guarantee is offered on cat litter products excluding litter accessories and trays, within 45 days of purchase from Petbarn or City Farmers. You must be a member of the Friends For Life loyalty program with a valid email address, or be able to supply proof of purchase. We will exchange the product with one of equivalent value. If you wish to exchange for a product that is of:

• higher value, all you need to pay is the difference in value
• lesser value, we will provide you with a refund for the difference
• If no suitable product can be found we will offer a full refund

Petbarn and City Farmers reserve the right to rescind this offer based on prior transactional history.

The policy does not exclude or replace your rights under Australian Consumer law, regulations or otherwise as required by law. 

Honouring claims for Litter Lovers Guarantee are at our sole discretion.

Petbarn Price Guarantee Terms and Conditions

What is included in our Petbarn Price Guarantee

• The everyday or promotional price of any identical product stocked by an Australian physical or online competitor (i.e. a “.com.au” domain).
• The competitor has the identical product in stock at the time you are purchasing the product from us.
• Single order product display prices.
• The Petbarn Price Guarantee is only available at the time of purchase - past or future transactions will not be considered.

What is excluded from our Petbarn Price Guarantee?

• Any subscription pricing, including repeat delivery or order services.
• Discounts offered to any staff or similar discounts.
• Discounts offered through the application of a coupon code or similar discounts.
• Cash-back, gift vouchers and bundled offers.
• Commercial quantities and pricing.
• Liquidations, clearance and end of range stock.
• Short-dated or damaged stock.
• Services such as insurance, grooming, dog-wash and adoptions.
• Products advertised on marketplace, auction or classifieds websites.
• Freight or shipping costs are not included; price match is based on product display price only.
• Prices that are below our cost price.
• Completed sales transactions.
• Future sales transactions.
• No further discounts can be applied in addition to the Petbarn Price Guarantee, such as Frequent Feeder.

Petbarn reserves the right to limit the quantity of products available for price-matching at its discretion.