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Find a lower price and we’ll match it!

Petbarn will not be beaten on everyday pricing so if you see something in Australia that is identical to our stock at a lower price, we’ll match it and provide the same great Petbarn service and Friends For Life points.

Petbarn Price Pledge

It’s our Petbarn Price Pledge to you.

Petbarn will match any Australian competitor’s store or online price providing Petbarn Terms and Conditions are adhered to and that the competitor has physical stores within Australia.

How does it work?

  • 1

    Find a lower price for
    an identical product

  • 2

    Bring proof of this to
    your local Petbarn store

  • 3

    We’ll match this price
    provided it adheres to our
    terms and conditions

  • 4

    Enjoy your product and
    earn Friends For Life points

Petbarn Price Pledge

Terms & Conditions

  1. Price Pledge applies to personal shopping for products ranged in Petbarn stores. Value added services such as insurance, grooming, dog-wash, adoptions, etc. are not included.
  2. For Price Pledge to take place the customer must be a member of Friends For Life loyalty program with a valid email address.
  3. Petbarn reserves the right to decline to Price Pledge when the price falls below our cost price.
  4. Price matching includes everyday and promotional prices from Australian physical or online stores (online stores need to have physical stores in Australia). We do not price match to online only stores (where they have no physical store network).
  5. Price Pledge excludes all Cyber Events such as Click Frenzy, Black Friday, Cyber Monday, Pet Frenzy, and AfterPay Day.
  6. Petbarn online prices and promotions are closely aligned with Petbarn stores, but if you find a discrepancy, Petbarn will match the online price excluding cyber events. We will not charge you for the equivalent delivery cost in this instance.
  7. Online price matching does not include Repeat Delivery pricing. Online price matching will be inclusive of all costs, including GST, delivery, freight, fees and charges. Discount vouchers and coupons from competitors are not included in the Price Pledge. Excludes trade quotes or wholesale quantities, warehouse, liquidation or clearance stock, end of range & short dated stock, damaged stock, a gift with purchase and overseas online retailers.
  8. Adequate confirmation of competitor’s current publicly advertised price is required to be produced by the customer (either physical or digital).
  9. When matching a competitor’s pricing, the product must be in stock in the required quantities in the competitor’s retail or online outlet.
  10. The product must be identical (e.g. same brand, same size, same variety/flavour, etc.).
  11. Price Pledge cannot be claimed in conjunction with any other offers, including gift with purchase and Friends For Life loyalty promotions.