Royal Canin Halloween Tip, Trick or Treat Promotion – Terms and Conditions

Information on how to enter and win an Instant Prize form part of these Terms and Conditions. Participation in this ‘Halloween Tip, Trick or Treat Promotion’ (“Promotion“) is deemed acceptance of these Terms and Conditions. This Promotion is a game of chance for Instant Prizes which may be won by Eligible Entrants who make Eligible Entries in accordance with these Terms and Conditions (capitalised terms defined below). The promoter is ROYAL CANIN® Pty Ltd (ABN 88 092 020 178) of Tower 1 Level 23 727 Collins Street Docklands VIC 3008 (“Promoter“, “ROYAL CANIN” The Promotion commences at 12:00AM (AEDT) on Saturday 1st October 2019 and closes at 11:59PM (AEDT) on Thursday 31st October 2019 (“Promotional Period“). This Promotion will only be run in participating ‘Petbarn’ or ‘City Farmers’ stores in Australia that display advertising material featuring this Promotion (each a “Participating Store“).

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  1. For the purposes of these Terms and Conditions:
  2. “Instant Prize” refers to;
  3. Prize” means each of the following:
    • one (1) pouch of ROYAL CANIN® wet food valued up to $3.49;
    • one (1) save 20% off next purchase of ROYAL CANIN® dog food voucher;
    • one (1) save 15% off Halloween apparel;
    • one (1) $100 gift voucher for Petbarn/City Farmers redeemable at either Petbarn or City Farmers (depending on where the Qualifying Transaction is made)
  4. Winner” means a winner of an Instant Prize; and
  5. $” is a reference to Australian dollars.


Eligibility And Entries

Entry is only open to Australian residents. Eligible Entrants under 18 years old must have parental/guardian approval to enter and further, the parent/guardian of the Eligible Entrant must read and consent to these Terms and Conditions. Parents/guardians may be required by the Promoter to enter into a further agreement as evidence of consent to the minor entering this Promotion.

Employees (and their immediate families) of the Promoter and agencies associated with this Promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

Individuals must be an existing member of the ‘Friends For Life’ program, or become a member of the ‘Friends For Life’ program by signing-up in a Participating Store with one of our team members or online at, in order to be eligible to participate in this Promotion. When signing up for the ‘Friends for Life’ program, an individual must provide their first name, last name, telephone number and address, as well as any other information reasonably requested by the Promoter.

To be eligible to enter and receive a Tip, Trick or Treat Card (defined below), Eligible Entrants must complete the following steps during the Promotional Period:

  • Visit a Participating Store in person; and purchase a ROYAL CANIN® dry dog food product in a single transaction at that store (“Qualifying Transaction”) and retain their receipt or tax invoice in respect of their Qualifying Transaction.
  • If making a Qualifying Transaction at:
    • a Participating Store in person, request from a member of staff at that Participating Store at the time of making the Qualifying Transaction a Tip, Trick or Treat card relevant to the Promotion; or
  • Select their Card from the lucky dip box to reveal whether or not they have won an Instant Prize and, if they have won an Instant Prize, make a claim in accordance within the limitations of the terms and conditions; and
  • Follow any other reasonable directions of the Promoter, (each eligible entry, an “Eligible Entry”, and each eligible entrant, an “Eligible Entrant”).

Only one (1) Tip, Trick or Treat Card is available per Qualifying Transaction. Multiple Eligible Entries are permitted subject to these Terms and Conditions.

Prizes and Vouchers must be redeemed by 11:59pm AEDT on Saturday 30 November.


Eligible Entrants must retain their original purchase receipt(s) and Tip, Trick or Treat Cards as proof of purchase. Failure to produce the proof of purchase for a Qualifying Transaction when requested may, in the absolute discretion of the Promoter, result in invalidation of the relevant claim.

The Promoter reserves the right, at any time, to verify the validity of Eligible Entries and Eligible Entrants (including an Eligible Entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Promotion. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.

If there is a dispute as to the identity of an Eligible Entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the Eligible Entrant.

All claims for Prizes must be redeemed by either:

  1. Visiting the Participating Store where the Qualifying Transaction was made to claim the Prize

Prize winners will be required to present their winning Tip, Trick or Treat Card at the time of claiming their prize as well as proof of purchase.

The Promoter’s decision is final and no correspondence will be entered into.

If a winner of a Prize is under the age of 18 years, the Prize will be awarded to the winner’s nominated parent or guardian on the winner’s behalf.

If any Prize (or part of any Prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the Prize (or that part of the Prize) with a prize of equal value and/or specification, subject to any written directions from a regulatory authority.

Any ancillary costs associated with redeeming any voucher are not included. Any unused balance of any voucher will not be awarded as cash. Redemption of a voucher is subject to any terms and conditions of the issuer including those specified on the voucher.

Total prize pool value is up to $15,000. The total prize pool includes the following quantities of each Instant Prize:


Instant Prize
Total Value
One (1) ROYAL CANIN® canine wet pouch up to the value of $3.49 4000 Up to $13,960.00
Save 20% off your next ROYAL CANIN dog food purchase up to the value of $32.00 1,000 Up to $32,000
Save 15% off Halloween apparel 2,000 Up to $60,000.00
$100 Petbarn/City Farmers gift voucher 10 Up to $1000.00


Prizes, or any unused portion of a Prize, are not transferable or exchangeable and cannot be taken as cash.


Eligible Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this Promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.

If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention, or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any Eligible Entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion, as appropriate.

Printing and other quality control errors will not invalidate an otherwise valid prize claim. Unless otherwise due to fraud or ineligibility under these Terms and Conditions, all claims in excess of the advertised prize pool will be honoured. Tip, Trick or Treat Cards are deemed void if stolen, forged, mutilated or tampered with in any way. There will be a total of 55,138 cards printed for this Promotion.

Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees“). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury, or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of the Promotion.

Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury, or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any Eligible Entry or claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in Prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or Eligible Entrant; or (f) use of a Prize.

The Promoter collects personal information (“PI“) in order to conduct the Promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its privacy policy, which can be viewed at In addition to any use that may be outlined in the Promoter’s privacy policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the Eligible Entrant. The privacy policy also contains information about how Eligible Entrants may opt out, access, update or correct their PI, how Eligible Entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. The Promoter will not disclose PI to any entity outside of Australia.

NSW Permit No. LTPS/19/38258, SA T19/1591.

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