Terms & Conditions – Win 1 of 20 Personalised Pet Portraits

1              Information on how to enter and prizes form part of these Terms and Conditions.  By participating in this promotion, entrants agree to be bound by these Terms and Conditions. Entries must comply with these Terms and Conditions to be valid.

2              Entry is open to Australian residents who are 18 years and over, who are registered “Friends for Life” members that have either, (a) a Petbarn Friends for Life membership card, or (b) a valid phone number or email address registered with their “Friends for Life” membership account.

3              Employees and their immediate families of the Promoter and its agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

4              The promotion commences at AEST 08.00am on 4th August 2020 and closes at AEST 11.00pm on 31st August 2020 (“Promotional Period”).

5              To enter and receive an automatic entry into the draw, entrants must, purchase any one (1) product from the Hill’s Science Small Paws range, Hill’s Science Diet Small Bites range (“Eligible Dog Food”) or Hills Science Diet Cat dry and wet (including pouches and cans) (“Eligible Cat Food”) from any participating Petbarn/City Farmers store or from the Petbarn/City Farmers online store during the Promotional Period (“Qualifying Transaction”). Qualifying Transactions are subject to the following:

In store purchase: At the time of making purchase, entrants must either (a) Present their Petbarn Friends for Life membership card to a staff member; (b) confirm their  mobile number registered with their Petbarn Friends for Life membership to a staff member; or (c) confirm their email address registered with their Petbarn Friends for Life membership to a staff member.

Online purchase: Entrants must ensure they are signed into their “Friends for Life” membership account at the time of purchase. (Note: the delivery date for items purchased online must be within the Promotional Period).

6              Entrants must retain a clear copy of their original receipt as proof of a valid purchase during the Promotional Period. Failure to produce the proof of purchase for all entries when requested may, in the absolute discretion of the Promoter, result in invalidation of ALL of an entrant’s entries and forfeiture of any right to a prize. Purchase receipt(s) must clearly specify the store of purchase and that the purchase was made during the Promotional Period but prior to entry.

7              Multiple entries will be accepted, subject to the following: (a) only one (1) entry is permitted per Qualifying Transaction, per category of pet food purchased, for example, if a customer purchases two (2) Eligible Dog Food Products and one (1) Eligible Cat Food Product in a single transaction, the customer will be awarded one (1) entry into the draw for Eligible Dog Food Products and one (1) entry into the draw for Eligible Cat Food products; and (c) each entry must be submitted separately and in accordance with entry requirements. For clarity, maximum number of entries per Qualifying Transaction is two (2).

8              Incomplete orders will be deemed invalid.

9              If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.

10            There will be two (2) draws conducted for the purposes of this promotion, one (1) draw from entrants that purchased an Eligible Dog Food product and one (1) draw from entrants that purchased an Eligible Cat Food product. The prize draws will take place at AEST 12.00pm (noon) on 14 September 2020 at Hill’s Pet Nutrition Pty Ltd, Level 15, 363 George Street Sydney, 2000. The Promoter may draw additional reserve entries (for each draw) and record them in order in case an invalid entry or ineligible entrant is drawn.

11            The first ten (10) valid entries drawn in the draw for Eligible Dog Food product purchases, will each win a personalised pet dog portrait for their chosen dog valued at RRP$150.

12            The first ten (10) valid entries drawn in the draw for Eligible Cat Food product purchases, will each draw will each win a personalised pet cat portrait for their chosen cat valued at RRP$150.

13            Petbarn/City Farmers shall notify winners by telephone and/or email using details listed on the Petbarn Friends for Life loyalty program database within two (2) business days of the prize draw and seek winner’s consent to disclose their personal information with the Promoter for the Promoter to administer and operate this promotion. The Promoter will then contact winners by telephone and/or email to provide details including how the prize will be arranged and delivered. In the event of any winners residing in ACT, their names will be published online at https://www.petbarn.com.au/petspot/competitions/hills-win-a-pet-portrait commencing on 25th September, 2020

14            Total RRP value is $3,000.00.  The prize value is correct at the time of printing/issuing of these terms and conditions, and the Promoter accepts no responsibility for any variation in the value of the prizes.

15            All taxes (excluding GST) which may be payable as a consequence of receiving a prize are the sole responsibility of the winner.

16            Prizes are not transferable, exchange and are not redeemable for cash.

17            The Promoter’s decision is final and binding and no correspondence will be entered into.

18            The Promoter accepts no responsibility for late, lost or misdirected entries or other communications and takes no responsibility for any entries not correctly lodged.  The Promoter and Petbarn/City Farmers assumes no responsibility for any failure to receive an entry or for inaccurate information or for any loss, damage or injury as a result of user error or technical or telecommunications problems, including security breaches.  If such problems arise, then the Promoter may modify, cancel, terminate or suspend the promotion.

19            Subject to the unclaimed prize draw clause, if for any reason a winner does not take the prize by the time stipulated by the Promoter, then the prize will be forfeited.

20            If any prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter may in its absolute discretion, substitute a prize of equal or greater value and/or specification, subject to any written directions from the various regulatory authorities.

21            A draw for any unclaimed prizes may take place on 14 December 2020 at the same time and place as the original draw, subject to any directions from a regulatory authority. Petbarn/City Farmers shall notify any winners by telephone and/or email using details listed on the Petbarn Friends for Life loyalty program database within two (2) business days of the prize draw and seek winner’s consent to disclose their personal information with the Promoter for the Promoter to administer and operate this promotion. The Promoter will then contact winners by telephone and/or email to provide details including how the prize will be arranged and delivered. In the event of any winners residing in ACT, their names will be published online at https://www.petbarn.com.au/petspot/competitions/hills-win-a-pet-portrait commencing on 21st December, 2020

22            The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.

23            If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter or Petbarn/City Farmers, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter or Petbarn/City Farmers reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.

24            Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.

25            Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter and Petbarn/City Farmers (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.

26            Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter and Petbarn/City Farmers (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s or Petbarn/City Farmers control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter or Petbarn/City Farmers; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) taking or use of a prize.

27            Before the prize is awarded, the winner may be required to sign an agreement to release the Promoter from any liability arising from the use or participation in the prize and to consent with, waive and release the Promoter from any liability in relation to the Promoter using winner’s name, the name and the image of their dog/cat for the Promoter to market and promote its events, services and products.

28            Entrants consent to the Promoter and Petbarn/City Farmers using their name, image and/or voice in the event that they are a winner in any media for an unlimited period of time without remuneration for the purpose of promoting this promotion (including any outcome) and/or promoting any products or services manufactured, provided, distributed and/or supplied by the Promoter and Petbarn/City Farmers

29            Entries remain the property of the Promoter, Petbarn/City Farmers and/or their Friends for Life Loyalty program.  Details from entries will be collected and used for the purposes of conducting this promotion (which may include disclosure to third parties for the purpose of processing and conducting the promotion) and for promotional purposes surrounding this promotion.  By entering this promotion entrants consent to the use of their information as described and agree that the Promoter and/or Petbarn/City Farmers may use this information, or disclose it to other organisations that may use it, in any media for future promotional purposes without any further reference or payment to the entrant.

30            By entering this promotion, entrants consent for Petbarn/City Farmers to disclose its name, address, email address, phone number and age which entrants registered with Petbarn Friends for Life loyalty program to the Promoter for the purposes of administering and operating the promotion. Entry is conditional on the Promoter acquiring the aforementioned information. All personal information collected by the Promoter will be handled by the Promoter in accordance with the Promoter’s privacy policy (www.hillspet.com.au/en-au/legal-statement-and-privacy-policy.html)   Entrants have the right to access their personal information, request correction of any errors and/or obtain a copy of the Promoter’s privacy policy by contacting Privacy_Officer_Hills_Australia@hillspet.com or 1800 679 932 during office hours.  It is the responsibility of each entrant to ensure that their contact details held by Petbarn/City Farmers as part of their Friends For Life loyalty program membership are correct and up to date.

31            The Promoter is Hill’s Pet Nutrition Pty Ltd ABN 86 003 954 550, Level14, 363 George Street Sydney 2000, Australia, telephone 02 92381600.

NSW Permit Number LTPS/20/43617