Terms and Conditions
Buy 1 get 1 50% Off Black Hawk In-store Only Offer Terms and Conditions
*Offer valid between 01/06/22 to 30/06/22 inclusive. Offer excludes Black Hawk Grain Free Dry Puppy Food 2.5-15kg. Half price discount applies only to product to equal or lesser value. Offers are only available for in-store purchases only, while stocks last. Stock varies by store. Offers and selections on www.petbarn.com.au may vary from those of Petbarn stores and of Petbarn local advertisements. Petbarn may extend the offer period in its absolute discretion. Offers only apply to retail sales, not for purchases of commercial quantities. Not valid in conjunction with any other offer and the offer cannot be applied to previous purchases. Best offer will apply in cart. Prices are subject to change. Illustrations, photos and packaging are only representative of the products advertised. Petbarn reserves the right to end this promotion at any time. Petbarn is a registered trademark of Petbarn Pty Ltd ABN 78 001 802 759.
Taste Guarantee
- Taste Guarantee is offered on dog and cat food products within 45 days of purchase from Petbarn or City Farmers
- You must be a member of Friends For Life loyalty program with a valid email address, or be able to supply proof of purchase.
- We will exchange the product with one of equivalent value. If you wish to exchange for a product that is of:
- higher value, all you need to pay is the difference in value
- lesser value, we will provide you with a refund for the difference
- If no suitable product can be found we will offer a full refund
- Petbarn and City Farmers reserve the right to rescind this offer based on prior transactional history
- This policy does not exclude or replace your rights under Australian Consumer law, regulations or otherwise as required by law.
- Honouring claims for Taste Guarantee are at our sole discretion.
Taste it, love it or we’ll replace it... Guaranteed!
At Petbarn, we believe your dog and cat will love their food so much that if they don’t ... we’ll help you find a replacement. That’s our taste guarantee.
What you need to do
1
Bring your remaining food back to one of our stores.
2
Talk to one of our team members about your pet’s feeding experience
3
We’ll help find a replacement food for your pet.
If you are unable to make it into a Petbarn store, please contact our Customer Service team via LiveChat at Petbarn.com.au, on 1300 655 896 or at info@petbarn.com.au
Greencross Group Website and Loyalty Program Terms and Conditions
Last Updated: 29 October 2021
Disclosure Notice in accordance with section 47A of the Fair Trading Act 1987 (NSW)
These Greencross Group Website T&Cs are important and you should read them fully. But there are some specific terms we wanted to make you aware of. These are set out below.
Content you submit to Greencross or our Sites (see clause 7 of the Website T&Cs)
If you submit information, content or materials (such as customer reviews of our goods or services) (User Generated Content) to Greencross or our Sites, we may use your User Generated Content for our business purposes, such as displaying your User Generated Content in our marketing materials or on our Sites or social media pages. We may also share your User Generated Content with other members of the Greencross Group.
Reliance on Site Content (see clause 13 of the Website T&Cs)
Greencross makes the content of the Sites available for general information only. The information on our Sites is not a substitute for appropriate advice from your vet or pet nutritionist. You should speak to your vet or pet nutritionist for personalised professional advice for your pet.
- Introduction
- The Greencross Group is an integrated pet care business in Australia and New Zealand, and our purpose is to make the world a happier place through the love of pets.
- The Greencross Group includes Greencross Pty Limited (ACN 119 778 862), Greencross Operations Pty Ltd (ACN 130 686 743), Petbarn Pty Limited (ACN 001 802 759), City Farmers Retail Pty Ltd (ACN 083 012 211) and their Australian subsidiaries and affiliates, including businesses that provide retail and veterinary (and related) services (Greencross Group, Greencross, we, us or our).
- Application of these Greencross Group Website and Loyalty Program Terms and Conditions
- These Greencross Group Website and Loyalty Terms and Conditions consist of the
following:- clauses 3 to 17, which apply to your use of the Sites and our Goods and Services
provided through the Sites (Website T&Cs); and - the Friends for Life Loyalty Program terms and conditions attached as Addendum
1, which apply if you are a Member of the Greencross Group’s loyalty program
(Loyalty Program T&Cs).
- clauses 3 to 17, which apply to your use of the Sites and our Goods and Services
- These Greencross Group Website and Loyalty Terms and Conditions consist of the
- Website T&Cs
- These Website T&Cs only apply to your use of the following websites owned or operated by
the Greencross Group:- petbarn.com.au;
- cityfarmers.com.au;
- greencrossvets.com.au; and
- any other websites specified by Greencross from time to time,
(together, the Sites), and any of our goods or services provided through the Sites (together,
the Goods and the Services)
- There are other terms and conditions that may apply to your interactions with us, including
when you complete a purchase of Goods or Services via the Sites or when you use
Greencross Vet’s WebVet service. In all cases, the relevant terms and conditions will be
provided to you for your review. - Other Greencross Group websites may have different terms and conditions which apply to
them. - The terms “you” and “your” refer to the person accessing or using the Sites or our Goods or
Services.
- These Website T&Cs only apply to your use of the following websites owned or operated by
- Acceptance of Website T&Cs
- These Website T&Cs, including our Privacy Policy, govern your access to and use of the
Sites, including any Site Content (as defined below) and our Goods and Services provided
through or in connection with the Sites. - By browsing, accessing or using the Sites or by using the Goods or Services provided
through the Sites, you acknowledge and warrant that you have read, understood and agree
to be bound by these Website T&Cs and any additional terms and conditions notified to you
from time to time. If you are under 18 years of age, then you must obtain your parent or
guardian’s consent before accessing or using the Sites or using the Goods or Services
provided through the Sites. - These Website T&Cs form a legally binding agreement between Greencross and you. If you
do not agree to these Website T&Cs, you must immediately exit and not access or use these
Sites or our Goods or Services provided via the Sites. - We may amend these Website T&Cs at any time and will take reasonable steps to bring any
material changes to your attention such as by posting the amendments on the Sites. As you
will be bound by any amendment to these Website T&Cs, you should review these Website
T&Cs from time to time. By continuing to use the Sites or our Goods or Services after any
amendment to these T&Cs, you will be deemed to have accepted the amended Website
T&Cs. If any change has a detrimental effect on you, you may cease accessing or using the
Sites or our Goods or Services via the Sites.
- These Website T&Cs, including our Privacy Policy, govern your access to and use of the
- Creating an Account
- When you purchase Goods and Services via certain Sites, you may create a user account by
registering via the relevant link on the registration page on the relevant Site (Account). To
register your Account, you must provide Greencross with certain true and correct information
about yourself as requested by the registration page. - Signing up to our Friends for Life loyalty program (Loyalty Program) via the Petbarn
website is voluntary and you can do this by creating an Account, or by signing up using the
other methods set out in clause 2 of the Loyalty Program T&Cs. If you do not wish to
become a member of our Loyalty Program and you wish to purchase Goods or Services via
the Petbarn website, please check-out as a guest. - If you create an Account, you must promptly notify and/or update your profile if any of your
personal information is erroneous or changes from time to time.
- When you purchase Goods and Services via certain Sites, you may create a user account by
- Privacy and security
- If you create an Account, sign-up to receive emails and/or newsletters regarding our Goods
and Services, fill in a ‘contact us’ form, use the live chat function or submit a customer review
on our Sites, we will need to collect your personal information. Personal information
requested by us may include, but is not necessarily limited to:- your first name and last name;
- your email address;
- your phone number;
- the city where you live;
- whether you have previously purchased the products or services; and
- your opinion of our Goods or Services as expressed by the customer reviews you
submit.
- The collection, use, disclosure and handling of personal information is governed by our
Privacy Policy (which is available at petbarn.com.au/privacy-policy), together with other
terms such as our privacy collection statements. - You confirm that all of the information you provide to us, including any personal information,
will be complete, true and correct. - You acknowledge that the internet is an inherently insecure communication medium, and
your use of the Sites is at your own cost and risk. You must take your own precautions to
ensure that the processes which you employ for accessing the Sites do not expose you to
the risk of viruses, malicious computer code or other forms of interference which may
damage your own computer system. - If you create an Account, you must keep all usernames, passwords and other security-based
information secure and private at all times. If your username, password or other securitybased information is lost or stolen, you must notify Greencross in writing and take any
reasonable steps we advise you to take to mitigate the adverse impact of the lost or stolen
security-based information at the earliest possible opportunity. - You agree that we have no responsibility for any use, misuse, loss, corruption, interception
or delay of information or data uploaded, downloaded, hosted or otherwise communicated
via the Sites.
- If you create an Account, sign-up to receive emails and/or newsletters regarding our Goods
- User Generated Content
- You may choose to submit information, content and materials, such as customer reviews of
our Goods or Services (User Generated Content) to the Sites and/or Greencross. - You acknowledge and agree that if you choose to submit or post User Generated Content, you must own or have the right to submit that User Generated Content. User Generated Content that you submit must be your own opinion. User Generated Content must not:
- infringe any intellectual property rights (including copyright, database right or trade
mark right) of any person or be in breach of any legal duty owed to any person,
such as a contractual duty or a duty of confidence; - deceive or be likely to deceive any person;
- be used to impersonate any person (including Greencross and Greencross’
representatives) or to misrepresent your identity or affiliation with any person
(including Greencross and Greencross’ representatives); or - be illegal, obscene, defamatory, threatening, pornographic, harassing, hateful,
racially or ethnically offensive, encourage any conduct that would be considered a
criminal offence, give rise to civil liability, violate any law or be otherwise
inappropriate.
- infringe any intellectual property rights (including copyright, database right or trade
- If you become aware or reasonably suspected that any User Generated Content on the Sites
may infringe these requirements, you must promptly notify us in writing. - User Generated Content that you submit or share on a Site may be seen by other users of the relevant Site or third parties. Where we have made relevant settings available, we will use commercially reasonable efforts to honour the choices you make about who can see your User Generated Content.
- You agree that Greencross may:
- edit or delete your User Generated Content;
- link your User Generated Content to other material, including User Generated Content submitted by other users or material created by Greencross, its related bodies corporate and/or other third parties;
- use your User Generated Content for its business purposes, for example, displaying your User Generated Content in our marketing materials or on our Sites or social media pages;
- directly or indirectly benefit from your User Generated Content; and
- share your User Generated Content with its related bodies corporate, including other members of the Greencross Group.
- Greencross does not promise to display any User Generated Content that you provide.
- Greencross does not claim ownership rights in your User Generated Content, however, by submitting your User Generated Content to a Site you are deemed to grant Greencross (and its licensors) an irrevocable, perpetual, non-exclusive, royalty-free and worldwide licence to use, copy, modify, distribute, publish, communicate to the public and process that User Generated Content in connection with the Sites without further consent from, or notice and/or compensation to, you.
By submitting and/or uploading your User Generated Content to a Site you consent to anything being done by Greencross in respect of that User Generated Content that could otherwise amount to an infringement of your moral rights in such User Generated Content, and warrant that you have obtained such consent from all other authors of such User Generated Content.
- You may choose to submit information, content and materials, such as customer reviews of
- Cookies
- By using our Sites, you acknowledge and agree that we may use cookies or other similar tracking technologies on our Sites to help us track your Site usage and remember your preferences. More information about how Greencross uses cookies and how you can enable or disable cookies can be found in our Cookie Policy (which is available at petbarn.com.au/cookie-policy).
- Prohibited activities
- When using a Site, you must not:
- infringe any intellectual property right (including copyright, database right or trade
mark right) of any person or be in breach of any legal duty owed to any person,
such as a contractual duty or a duty of confidence; - reproduce any Site Content without our express written permission, which we may
grant or withhold at our absolute discretion; - seek reimbursement from any other party for access to a Site or on-sell any
information obtained from any Site; - engage in any conduct which is likely to mislead or deceive us or any other person,
impersonate any other person while using a Site, conduct yourself in an offensive
manner while using a Site, or use a Site for any illegal, immoral or harmful
purpose; - submit, post, upload, email or otherwise send or transmit to a Site, or any users of
a Site, anything that contains software viruses or any other computer code, files or
programs designed to interrupt, harm, damage, destroy or limit the functionality of
any computer software or hardware or equipment linked directly or indirectly to any
Site; or - interfere with a Site or networks underlying or connected to a Site or violate any of
the procedures, policies or regulations of a Site or any networks connected to a
Site.
- infringe any intellectual property right (including copyright, database right or trade
- When using a Site, you must not:
- Intellectual property
- Subject to clause 7.7, the entire contents and design subsisting in, relating to or arising out
of the Sites and available through or in connection with a Site including copyright, logos,
trade marks, designs, text, graphics, images, information, applications and other files, and
their selection and arrangement (the Site Content) are the intellectual property of
Greencross, our content providers or our licensors, with all rights reserved. - You must not do anything, or omit to do anything, which may infringe our intellectual property
rights, except with our express written permission. You must not reproduce, frame, transmit
(including broadcast), adapt, link to or otherwise use any of the material on a Site, including
audio and video excerpts, except as expressly permitted by statute or with Greencross' prior
written consent. - No Site Content may be modified, distributed, communicated, framed, reproduced,
republished, downloaded, displayed, posted, transmitted, sold, assigned, duplicated,
licensed in any form or by any means, in whole or in part, without our prior written consent.
In addition, you agree not to use any data mining, robots, or similar data gathering and
extraction methods in connection with a Site. - You may view a Site and the Site Content using your web browser and save an electronic
copy, or print out a copy, of parts of a Site solely for your own information, research or study,
but only if you:- do not modify the copy from how it appears unless expressly authorised by
Greencross and then only in accordance with these Website T&Cs; and - include the copyright notice reasonably specified by Greencross in writing on the
copy.
- do not modify the copy from how it appears unless expressly authorised by
- When you send us any feedback or suggestions or complete a survey in relation to a Site,
you agree that we can use any ideas, concepts, or techniques contained in the feedback,
suggestions or survey responses. When you participate in any chat sites, forums or other
activities involving the publication of User Generated Content that you provide in the public
forum, you agree that we can reproduce, use and distribute those materials.
- Subject to clause 7.7, the entire contents and design subsisting in, relating to or arising out
- Linked Sites
- Third party websites
- This clause 11.1 applies where we provide links to the websites of third parties but
not where we provide links to websites belonging to, or operated by, the
Greencross Group, in which case, clause 11.2 applies. - We may provide links to third parties’ websites or may divert your devices to third
party websites from time to time (Linked Websites). Unless otherwise notified on
a Linked Website, Linked Websites are not reviewed, controlled or examined by us
in any way. The provision of links to Linked Websites does not mean that
Greencross endorses or recommends, or has any association with, the Linked
Websites or the relevant third party goods and services. - You acknowledge and agree that we are not responsible for any of the content,
availability, advertising, products, services or other materials of any Linked
Websites, or any additional links contained on Linked Websites, or the conduct of
any person associated with a Linked Website. - Linked Websites may be subject to their own terms and conditions and privacy
policies. You acknowledge that it is your sole responsibility to review and comply
with those terms and conditions, and we have no responsibility for your actions
when using a Linked Website.
- This clause 11.1 applies where we provide links to the websites of third parties but
- Greencross Group Sites
- This clause 11.2 applies where we provide links to websites belonging to, or
operated by, the Greencross Group. - We may provide links to the websites of the Greencross Group, or may divert your
devices to the websites of the Greencross Group from time to time (Greencross
Group Sites). The provision of links to Greencross Group Sites are for your
convenience only, such as Greencross re-directing you to the Petbarn website if
you wish to purchase products from Petbarn. - The Greencross Group Sites are subject to the terms and conditions and privacy
policies of the relevant Greencross Group Member (if applicable). You should
review and comply with the relevant terms and conditions if accessing Greencross
Group Sites.
- This clause 11.2 applies where we provide links to websites belonging to, or
- Third party websites
- Availability
- While we take reasonable steps to ensure the availability and security of the Sites, you
accept that the Sites are provided on a ‘as is’ basis. We do not warrant that any Sites will be
continuously available and we will not be liable if any Site or any part of any Site is
unavailable at any time or for any reason. We do not represent, warrant or undertake that
any Site will be error, defect, ‘bug’ or ‘virus’ free.- The Sites are not a storage service and you agree that we have no obligation to store,
maintain or provide you with a copy of any User Generated Content that you provide, except
to the extent required by applicable law or as provided in our Privacy Policy.
- The Sites are not a storage service and you agree that we have no obligation to store,
- While we take reasonable steps to ensure the availability and security of the Sites, you
- Disclaimer
- The Site Content is intended to provide general information only. It is not in the nature of
advice. While every effort is taken to ensure the information is accurate, we do not represent
or warrant that this information is correct, current, complete, reliable or suitable for any
purpose and it must not be relied on by you or any other person as a substitute for
appropriate advice tailored to specific circumstances (such as veterinary advice or pet
nutritionist or allergy advice for your pet’s circumstances).- The information on the Sites is provided on the basis that all persons accessing a Site
undertake responsibility for assessing the relevance and accuracy of its content.
- The information on the Sites is provided on the basis that all persons accessing a Site
- The Site Content is intended to provide general information only. It is not in the nature of
- Limitation of liability and indemnit
- Without limiting any provisions of these Website T&Cs, we will not in any way be liable to
you for any kind of loss or damage incurred as a result of your use of any Site, including any
viruses or other malicious software that may affect you while you use a Site or for any faults,
failures or interruptions or the accuracy, timeliness, completeness, security or reliability of
any communications (including any transactions) made using a Site. - Nothing in these Website T&Cs is intended to exclude, restrict or modify any condition,
guarantee, warranty, right or remedy that you may have under the Competition and
Consumer Act 2010 (Cth) or any other applicable legislation which may not be excluded,
restricted or modified by agreement (Non-excludable Rights). - To the maximum extent permitted by law, under no circumstances will Greencross be
responsible to you or any third party whether in contract, tort (including negligence), in equity
or under statue for any special, indirect, consequential, incidental or punitive damages,
including damages for loss of opportunity, profits, revenue or goodwill, regardless of whether
or not such loss or damage was foreseeable and even if advised of the possibility of such
loss. - Except for liability in relation to breach of any Non-excludable Rights and liability under
clause 14.5, our total maximum liability to you in contract, tort (including negligence), statue
or otherwise, is limited to one thousand Australian dollars (AUD $1,000). - To the maximum extent permitted by law, our liability for breach of any Non-excludable
Rights is limited to:- any replacement or refund for a major failure and you may seek compensation for
any other reasonably foreseeable loss or damage; or - replacement or repair if the goods or services fail to be of acceptable quality and
the failure does not amount to a major failure.
- any replacement or refund for a major failure and you may seek compensation for
- You agree to indemnify, defend and hold us harmless from and against all losses, expenses,
damages and costs (including reasonable solicitor’s fees) or liability incurred or suffered by
you or by us arising from any claim, demand, suit, action or proceeding by any person
against you or us where such loss or liability arose out of, in connection with, or in respect of
your conduct in breach of these Website T&Cs.
- Without limiting any provisions of these Website T&Cs, we will not in any way be liable to
- Cancellation, suspension and termination
- You may cancel your Account at any time by notice to Greencross at the contact details
below. - Cancelling your Account will end your ability to access your Account and you will need to
register again with Greencross if you change your mind. Any data or personal information
Greencross has collected about you or your use of the Sites will be retained and destroyed
in accordance with Greencross’ Privacy Policy. In particular, Greencross reserves the right to
delete any information or data that relates to your Account if your Account has been deleted
for a period exceeding 30 days. - Notwithstanding anything else in these Website T&Cs, Greencross may immediately
suspend or terminate your Account without notice or cause for any of the following reasons:- you breach any of these Website T&Cs;
- you have failed to provide correct personal information in accordance with clause 6.1;
- Greencross has ceased to provide the Account functionality;
- Greencross’ business or contractual relationships with third parties require
Greencross to do so; or - Greencross considers that you have done something that is detrimental to
Greencross’ business interests or reputation or those of any of its third parties.
- You acknowledge that neither Greencross, nor any other person, will have any liability to you
for any reason whatsoever arising from suspension or termination of your access to your
Account.
- You may cancel your Account at any time by notice to Greencross at the contact details
- General
- Entire agreement: These Website T&Cs, together with any additional terms and conditions
set out on any Site from time to time, constitute the entire agreement relating to its subject
matter and supersede and cancel any prior drafts, versions, agreements, undertakings,
representations, warranties and arrangements of any nature, whether in writing or oral,
relating to such subject matter. - Force majeure: We will not be in breach of these Website T&Cs or otherwise liable to you or
any other person for any unavailability or failure of any Site, or the Goods or Services or any
delay or other failure by us to comply with these Website T&Cs that is caused by or arises
from any event or circumstances beyond our control. - Rights cumulative: The rights, powers, privileges and remedies provided under any
provision of these Website T&Cs are cumulative and not exclusive of any rights, powers,
privileges or remedies provided under any provision of these Website T&Cs or by applicable
law or otherwise. - Waiver: No failure to exercise nor any delay in exercising by us of any right, power, privilege
or remedy under these Website T&Cs will impair or operate as a waiver thereof in whole or
in part. No single or partial exercise of any right, power privilege or remedy under these
Website T&Cs will prevent any further or other exercise thereof or the exercise of any other
right, powers, privilege or remedy. - Invalidity: Any clause or provision of these Website T&Cs held to be illegal, invalid, void,
voidable or unenforceable must be read down to the extent necessary to ensure that it is not
illegal, invalid, void, voidable or unenforceable. If it is not possible to read down a clause or
provision as required by this clause, part or all of the provision or clause of these Website
T&Cs will be severed from these Website T&Cs and the remaining clauses or provisions
continue in force. - Interpretation: In these Website T&Cs, unless expressed to the contrary:
- a person includes a firm, partnership, joint venture, association, corporation or
other body corporate; - the word ‘includes’ in any form is not a word of limitation;
- where a word or phrase is defined, another part of speech or grammatical form of
that word of phrase has a corresponding meaning; - references to the singular include the plural and vice versa;
- a gender includes all other genders; and
- headings and sub-headings are for ease of reference only and do not affect the
interpretation of these Website T&Cs.
- a person includes a firm, partnership, joint venture, association, corporation or
- Governing law: These Website T&Cs are governed by the laws of New South Wales,
Australia. You are deemed to submit to the non-exclusive jurisdiction of the courts of New
South Wales. The Sites may be accessed throughout Australia and overseas. Greencross
makes no representation that the Site Content complies with the laws (including intellectual
property laws) of any country outside Australia. If you access any Site from outside Australia,
you do so at your own risk and are responsible for ensuring that your access to the relevant
Site is not illegal or prohibited by laws which apply to you.
- Entire agreement: These Website T&Cs, together with any additional terms and conditions
- Contact us
- If you have any questions about our Website T&Cs or concerns about our Sites, the Site Content or
our Goods or Services, please contact us at:
- If you have any questions about our Website T&Cs or concerns about our Sites, the Site Content or
| Contact Greencross Group | |
|---|---|
| Phone |
Petbarn: 1300 655 896 Greencross Vets: 1300 836 036 Healthy Pet Plus: 1800 738 775 You can contact us 9am to 5pm, Monday to Friday AEST |
|
Petbarn: info@petbarn.com.au Greencross Vets: info@greencrossvet.com.au Healthy Pet Plus: info@healthypetplus.com.au |
|
| Postal Address | Quarter One, Level 2, 1 Epping Road, North Ryde, NSW 2113 |
