Grooming Terms & Conditions

Terms and Conditions:

Any reference to “we”, “our” or “us” in these Terms and Conditions includes Petbarn Pty Ltd, City Farmers Retail Pty Ltd and any of their related bodies corporate.

Vaccination and Worming: Puppies must have received their C5 vaccination 10 days prior to attending the salon. Proof of vaccination is required for all puppies less than 6mths old. It is the owner’s responsibility to ensure their pet is vaccinated and wormed. We have strict cleaning protocols in place to reduce the risk of spreading disease. We will not be liable for any vet related costs due to illness in unvaccinated pets.

Safety & Welfare:  Grooming can be a stressful experience for some pets. To help us ensure the safety and welfare of the pet, the owner (or authorised person) must inform the salon staff of the following:

The service may be refused or ceased if the service is deemed a risk to the pet or other pet’s health. Owners may be asked to collect their pet if they present a safety risk to team members, other animals or themselves.

Animal Safety: We encourage an open salon policy to allow pets to socialise, stretch and play. We ask owners to please notify the salon team if they would like their pet isolated from other animals in the salon. At the discretion of the salon pets may be crated, tethered or separated for the protection of themselves and other animals within the salon. Pets that display aggression towards the groomer or other dogs will be separated and muzzles used if deemed necessary. Owners may be asked to collect their pet if they present a danger to team members, other animals or themselves.

Matting:  It is not uncommon to find pre-existing conditions such as hot spots, sores and other skin issues once the matted coat is removed. There is also a chance that your pet’s skin may become irritated from clipping so close due to matting and could be accidentally cut in the process. The procedure takes extreme care and extra time, due to this there will be additional charges depending on the severity of the matting.

Health: In the unlikely event that veterinary treatment is required which has an imminent impact on a pet’s health, the owner gives consent for this establishment to seek treatment for the pet at the closest Greencross or local veterinary clinic.

The owner will be contacted as soon as possible to advise of any incident or condition noticed or occurring during the service. The service will not be completed until either; the owner is contacted and permission to continue is granted or consent obtained and recorded for veterinary assessment, with the owners aware of any costs that may be involved.

We will not be liable for any vet related costs due to health issues arising from;

Late Collection fees: Additional charges may be incurred for the late collection of the pet. The owner must notify the salon team if they are unable to collect on agreed time. Charges from $15 per 15 mins will be incurred where after hours care is required. In the event the pet is uncollected by close of business and contact cannot be made with the owner or the emergency contact, the local council will be contacted to arrange collection.

Cancellation and Appointment times: The customer must notify the salon at least 48 hours before the appointment date to advise of a cancellation. Cancellations can be made by contacting the salon by phone or if booked online via the cancellation link in the confirmation email. Due to limited availability customers should contact the salon if running more than 15 minutes late for their appointment as it may need to be rescheduled if the service cannot be completed in the required time. If the booking is not cancelled and the owner does not attend their booked appointment, they may be asked to prepay in store before any future appointments will be taken.

Photography: You consent to us taking images or recordings of your pet (“the Images”) to be used as a part of any of our grooming services. You understand and agree that we own all Intellectual Property Rights, including but not limited to Copyright, in the Images.

Satisfaction Guarantee: The customer is entitled to receive a full refund for the cost of the groom if not satisfied with the quality of the groom. This is subject to the condition of the pet’s coat at consultation and the reasonable expected outcomes as communicated by the salon team. If the pet has matting present which requires close clipping it is subject to the matting terms and conditions. Excludes the duration of the service and cancelling or rescheduling of appointments. Excludes incidents that arise due to pre-existing medical conditions.

Terms and Conditions:

Any reference to “we”, “our” or “us” in these Terms and Conditions includes Petbarn Pty Ltd, City Farmers Retail Pty Ltd and any of their related bodies corporate.

Vaccination and Worming: It is the owner’s responsibility to ensure their pet is vaccinated and wormed. Puppies must have received their C5 vaccination 10 days prior to attending the salon. Proof of vaccination is required for all puppies less than 6mths old. We have strict cleaning protocols in place to reduce the risk of spreading disease. Petbarn will not be liable for any related costs due to illness in unvaccinated pets.

Safety & Welfare: Grooming can be a stressful experience for some pets. To help us ensure the safety and welfare of the pet, the owner (or authorised person) must inform the salon staff of the following:

• if the pet has a heart condition or a pre-existing medical condition, illness or injury.
• If the pet is recovering from a recent surgery or taking medications.
• If the pet is under any form of sedation or anti-anxiety medication. If sedation is required, the customer will be referred to a vet clinic. Pets under anti-anxiety medication can only be groomed in a salon with a co-located Greencross clinic with approval from the vet. Please visit the store finder on the Petbarn website to find salons which have co-located Greencross clinics.

If we determine that continuing the grooming service would present a threat to your pet's emotional or physical health the service will be discontinued.

Pets that display aggression towards the groomer or other dogs will be separated and muzzles used if deemed necessary. Owners may be asked to collect their pet if they present a safety risk to team members, other animals or themselves.

Animal Safety: We allow an open salon to allow pets to socialise, stretch and play. We ask owners to please notify the salon team if they would like their pet isolated from other animals in the salon. At the discretion of the salon pets may be crated, tethered or separated for the protection of themselves and other animals within the salon. Pets that display aggression towards the groomer or other dogs will be separated and muzzles used if deemed necessary. Owners may be asked to collect their pet if they present a risk to team members, other animals or themselves.

Matting: It is not uncommon to find pre-existing conditions such as hot spots, sores and other skin issues once the matted coat is removed. There is also a chance that your pet’s skin may become irritated from clipping so close due to matting and could be accidentally cut in the process. The procedure takes extreme care and extra time, due to this there will be additional charges depending on the severity of the matting.

Health: In the unlikely event that veterinary treatment is required which has an imminent impact on a pet’s health, the owner gives consent for this establishment to seek treatment for the pet at the closest Greencross or local veterinary clinic. The owner will be contacted as soon as possible to advise of any incident or condition noticed or occurring during the service. The service will not be completed until either; the owner is contacted and permission to continue is granted or consent obtained and recorded for veterinary assessment, with the owners aware of any costs that may be involved. We will not be liable for any vet related costs due to health issues arising from:

• Pre-existing medical conditions
• Matted coats which may result in;
  • Clipper rash
  • Exposing pre-existing hot spots and sores

Late Collection fees: Additional charges may be incurred for the late collection of the pet. The owner must notify the salon team if they are unable to collect on agreed time. Charges from $15 per 15 mins will be incurred where after hours care is required. In the event the pet is uncollected by close of business and contact cannot be made with the owner or the emergency contact, the local council will be contacted to arrange collection.

Cancellation and Appointment times: The customer must notify the salon at least 48 hours before the appointment date to advise of a cancellation. Cancellations can be made by contacting the salon by phone or if booked online via the cancellation link in the confirmation email. Due to limited availability customers should contact the salon if running more than 15 minutes late for their appointment as it may need to be rescheduled if the service cannot be completed in the required time. If the booking is not cancelled and the owner does not attend their booked appointment, they may be asked to prepay in store before any future appointments will be taken.

Photography: You consent to us taking images or recordings of your pet (“the Images”) to be used as a part of any of our grooming services. You understand and agree that we own all Intellectual Property Rights, including but not limited to Copyright, in the Images.

Satisfaction Guarantee: The customer is entitled to receive a full refund for the cost of the groom if not satisfied with the quality of the groom. This is subject to the condition of the pet’s coat at consultation and the reasonable expected outcomes as communicated by the salon team. If the pet has matting present which requires close clipping it is subject to the matting terms and conditions. Excludes the duration of the service and cancelling or rescheduling of appointments. Excludes incidents that arise due to pre-existing medical conditions.