Petbarn - important information

Our efforts to help meet all your pet needs.

 

Last updated 11/08/2020

Update for our Victorian Customers

Metropolitan Melbourne Stores

Our stores across Melbourne remain open during Stage 4 restrictions in accordance with

the COVID Safe Plan (“Open for on-site work”).

  • Revised Store Hours are Monday to Friday (9am – 6pm), Saturday (9am – 5pm), Sunday (10am – 5pm)
  • Zero Contact Click & Collect available within 60 mins.
  • Same Day Delivery available 7 days a week, order before 4pm.
  • Grooming Salons have temporarily closed. If you have an existing booking, we’ll be in touch to make alternative arrangements. If you have any urgent grooming requirements due to health or welfare reasons, please call us on 1300 877 387.
  • DIY Dog Wash units have been temporarily closed.
  • Puppy School has temporarily paused.

Regional Victoria Stores

Our stores in regional Victoria also remain open during Stage 3 restrictions.

  • Revised Store Hours are Monday to Friday (9am – 6pm), Saturday (9am – 5pm), Sunday (10am – 5pm)​
  • Zero Contact Click & Collect available within 60 mins.
  • Same Day Delivery available in select regional stores.
  • Grooming Salons remain open under Stage 3 restrictions.
  • DIY Dog Wash units remain open under Stage 3 restrictions.

As your partner in caring for the health and wellbeing of your pet, Greencross Vets is also open to provide any veterinary services your pet needs.

 

Options to order your pet essentials

Same Day Delivery

Just $9.95, order by 4pm, available in metro areas.

Zero Contact Click & Collect

In as little as 60 min

Home Delivery

Contactless delivery for standard orders

Our message to Pet Parents

In these unprecedented times, our priority to you and your pet companions is to continue to provide the food and essentials you need. We’re taking additional measures to ensure stock availability and to provide customers with zero contact delivery options.

We understand that these are uncertain times for pet parents and their pets, and we are committed to helping your family by providing you with the products you need, when and how you need it, as well as relevant wellness advice to help you care for your pet.

What you need to know about COVID-19 and your pets.

Dr Magdoline Awad, Chief Veterinary Officer Greencross Vets and Dr James Carroll, Specialist & Emergency Centres, have developed a comprehensive FAQ, and here are the essential things you need to know:

  • There is currently no known reason to believe that pets in Australia can spread COVID-19.
  • We always recommend following everyday preventive hygiene actions to help prevent the spread of illness.

Visiting our stores

For safety, our stores have been installed with PPE screens and until further notice, we only accept EFTPOS payments and no longer accept cash transactions, except in extenuating circumstances. Our priority is the health and safety of our customers and our teams and we thank you for our understanding.​

Home Delivery Status.

Our normal delivery time in metro is 2 to 3 days from despatch. Outside metro areas it's normally 4 to 5 days from the despatch day.

Please note: we recommend you allow 1-2 additional days for delivery pending the volume of freight in the AusPost network, particularly in Victoria.

Frequently asked questions

  • What are your opening hours?

    Operating hours vary by store. You can find your local store's opening hours here

  • Are Greencross Vets still open?

    Yes, our Greencross Vets are still open.

  • What is Zero Contact Click and Collect?

    When you arrive at the store, call us and we'll bring your order to your car, with no direct contact with our team member.

  • What is Same Day Delivery?

    Get your pet essentials delivered fast from our store to your door with our Same Day Delivery service for only $9.95. Simply place your order by 4pm local time (3pm on a Sunday) and receive it that same day – it’s that easy!​

  • Are there any changes to delivery times?

    Yes, there is currently a slight delay in processing online orders. Once you place an order, we'll communicate estimated delivery times via email updates as per our normal process.

  • Are your grooming salons still open?

    While there are changes to Petbarn opening hours, our grooming salons remain open and there are no changes to salon operating hours. In the case that you have a drop off time when the store is closed, a Petbarn groomer will be waiting at the front of the store to escort you and your pet into the salon 5 minutes prior to the start time of the grooming booking. If the groomer is not visible at the front of the store when you arrive please call the salon to arrange for them to meet you. To make a grooming appointment, click here.

  • Is there enough stock in stores and online?

    To continue to allow everyone the opportunity to purchase what they need, we’re taking the following actions -

    We are working closely with our key suppliers to ensure there is stock availability across our store network and online.

  • I can't find what I'm looking for, what do I do?

    If your brand is unavailable, our knowledgeable team will help you find the right alternative. Speak to one of our team members in store, or you can use our Online Food Finder Online Food Finder or Flea, Tick, Worm Finder

  • What if I'm unwell or unable to visit a store, but I need to buy pet products?

    If you are isolating we recommend using our Same Day Delivery service or our Home Delivery service.